Hi, I’m
Kristy Majoran
Gravenhurst,ON
Summary
I am looking for an opportunity to advance into the Executive Housekeeping role within our organization, where I can utilize my 5 years of experience and knowledge at a large private family estate. I would like to help ensure the highest standard of quality housekeeping and comfort is always met, while respecting the principles expectations and preferences.
Overview
18
years of professional experience
Work History
Ferndale Fun
Lead Housekeeper
04.2018 - Current
Job overview
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Responsible for all purchasing in housekeeping department - cleaning supplies, stationary, laundry and toiletries
- Leading inventory control – creating guides, ordering, receiving, and cycle counting.
- Liaise guests upon arrival, guiding them to their accommodations, and fulfilling any requests during the duration of their stay.
- Complete all daily, weekly, monthly, semiannual and annual housekeeping checklists with precision and ease.
- Ensure appropriate care for all the principle’s fine items – linens, wardrobe, personal items, artwork, etc.
- Supervise and motivate separate teams in housekeeping and executing changeovers in a timely manner while maintaining the high standard.
- Responsible for all housekeeping, laundry and maintenance of luxury surfaces and items.
- Comfortable boating to and from the island portion of estate property.
- Working alongside and under guidance of an Estate Manager, Assistant Estate Manager, Executive Housekeeper and Director of Properties.
- Assist the Estate Manager and Executive Housekeeper with building the team – casual, contract, full time, and part time staffing.
Direct Funding
Personal In-Home Caregiver
05.2015 - 04.2019
Job overview
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided companionship and participated in residential activities.
- Transferred clients in and out of bed, baths, wheelchairs and vehicles.
- Responsible for all housekeeping and maintenance of client’s home.
- Administered medication as directed by physician.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Trained and supervised other caregivers in all aspects
Oliver's Coffee
Supervisor
09.2009 - 05.2015
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responsible for all daily sales documentation and bank deposits.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Responsible for ordering product, inventory control and opening and closing procedures.
- Maintained compliance with company policies, objectives and communication goals.
- Joint Health and Safety Representative.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified individual employee's unique work styles and adapted management methods.
Country Style
Food Counter Attendant
04.2006 - 09.2009
Job overview
- Managed multiple tasks in high-volume environment.
- Cleaned and maintained dining area and condiment stations.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Took and prepared customers’ orders.
- Operated cash register and processed payments.
- Responsible for handling cash and depositing night drops.
- Assisted baker with baking and decorating.
Education
Linked In Learning CoursesOnline
2023
University Overview
- Memorization And Rehearsal Tips For Public Speak Certificate
- Critical Thinking and Problem Solving Certificate
- Prevent Toxic Work Cultures as a Manager Certificate
- Delivery Tips for Public Speaking Certificate
- Finding Your Time Management Style Certificate
- Improving Your Focus Certificate
- Mindful Working: 11 Ways to Improve How You Work Certificate
- Prioritizing Your Tasks Certificate
- Excel 2021 Essential Training (Office 2021/LTSC) Certificate
First Responder Medical Training And CPRPort Carling, ON
2022
Boat Smart License Port Carling, ON
2018
Gravenhurst High SchoolGravenhurst, ON
High School Diploma
06.2010
University Overview
- Awarded Mathematic and Various Academic Certificates
- Received Principals Honor Roll
- Smart Serve Certified
Georgian College of Applied Arts And TechnologyBarrie, ON
Dual Credit Leadership Program Diploma
2009
Skills
- Experienced in a fast-paced work environment with multiple events
- Hands on experience in implementing and enforcing a high level standard of housekeeping daily on a large estate property
- Meticulous and thorough attention to detail
- Solution oriented – able to assist in thinking outside the box
- Established work ethics – reliable, bondable, punctual, professional and responsible
- Strong communication and leadership skills
- People Management – leading, managing, training, mentoring, and coaching
- Experienced in scheduling, approving time sheets, and planning other larger housekeeping projects – deep cleaning, daily, weekly, monthly, yearly processes and organization
- Ability to multi-task while managing time wisely
- Great team player who can also work independently towards a common goal
- Friendly and personable with the ability to build positive working relationships with both core and extensive team members – trades, contractors and vendors
- Assist with maintaining and managing of spa operations
- Experienced in creating process manuals and SOP manuals for various buildings and locations on large estate property
- Experienced in inventory guides, ordering inventory, inventory control, receiving inventory and cycle counting inventory
Timeline
Lead Housekeeper
Ferndale Fun
04.2018 - Current
Personal In-Home Caregiver
Direct Funding
05.2015 - 04.2019
Supervisor
Oliver's Coffee
09.2009 - 05.2015
Food Counter Attendant
Country Style
04.2006 - 09.2009
Linked In Learning Courses
First Responder Medical Training And CPR
Boat Smart License
Gravenhurst High School
High School Diploma
Georgian College of Applied Arts And Technology
Dual Credit Leadership Program Diploma
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