Kristy Knight

Front Office Administrator

Chain Lakes Gas Co-op Ltd.

05.2007 - 07.2023

Provided clerical support to company employees by copying, faxing, and filing documents.
Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Responded to inquiries from callers seeking information.
Routed business correspondence, documents, and messages to correct departments and staff members.
Interacted with customers by phone, email, or in-person to provide information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Edited documents to improve accuracy of language, flow, and readability.
Reconciled account files and produced monthly reports.
Managed and properly accounted for petty cash issued to facilitate general office activities.
Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Kept high average of performance evaluations.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.