Summary
Overview
Work History
Education
Timeline
Generic

Kristy Kenworthy

Fort Erie,ON

Summary

I am a reliable and devoted Individual looking for a full time position. I work well as a team or independently. I maintain a professional and positive attitude. Aspiring to be part of a company that values hard work and dedication.

Overview

25
25
years of professional experience

Work History

Assistant Reservation Manager

Fallsview Group
10.2009 - Current
  • Generated and reported performance metrics to management to inform decision-making.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Assisted in managing all personnel

Cleaner

Jody Mcintyre Cleaning
01.2015 - 03.2019
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Handled equipment, chemicals, and materials properly and with caution
  • Emptied trashcans and transported waste to collection areas

Reservation Supervisor

Fallsview Group
09.2001 - 10.2009
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers and agents
  • Changed daily rates
  • Monitored availability

Reservation Agent

Fallsview Group
08.1998 - 09.2001
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Completed general office duties including faxing, filing, light cleaning.
  • Handled reservations and answered questions from interested patrons for busy 5 hotels, and 4 restaurants.

Education

High School Diploma -

East Dale Secondary School
Welland, ON
06.1994

Timeline

Cleaner

Jody Mcintyre Cleaning
01.2015 - 03.2019

Assistant Reservation Manager

Fallsview Group
10.2009 - Current

Reservation Supervisor

Fallsview Group
09.2001 - 10.2009

Reservation Agent

Fallsview Group
08.1998 - 09.2001

High School Diploma -

East Dale Secondary School

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Kristy Kenworthy