Kristy Guerrero

• Subject Matter Expert for new hire, job change, and termination processes across AMER, EMEA, and APJ regions.
• Own and manage the global pre-boarding process, ensuring timely completion of all documentation (e.g., Form I-9, employee handbooks, compliance forms).
• Actively contribute to cross-functional People Operations projects focused on improving process efficiency and scalability.
• Identify and implement operational improvements to support the growth and optimization of People Ops systems and services.
• Maintain data integrity in Workday and other people systems by accurately processing all employee lifecycle changes from onboarding to offboarding.
• Support contingent workforce onboarding, extension, and offboarding procedures in alignment with regional compliance standards.
• Perform weekly data audits and resolve discrepancies to ensure HR data accuracy and compliance.
• Partner with Benefits, Legal, and Workplace teams on tier-1 inquiries, benefit processing, and compliance-related tasks.
• Ensure legal compliance with federal, state, and local labor laws, including managing relationships with labor law posting vendors and maintaining required notices for hybrid/remote offices (SF, Austin, virtual).
• Monitor the People Operations team’s ticketing systems (FreshService, Workday, Slack, email), ensuring timely and accurate responses to employee inquiries.

• Scheduled a high volume of interviews across time zones, departments, supporting recruiters and hiring managers while addressing scheduling challenges and maintaining a 3.5-hour SLA for interview and offer requests.
• Managed an average of 500 recruiting tickets per quarter, including interview scheduling, reschedules, background checks, and offer processing.
• Primary point of contact for candidates and internal stakeholders, ensuring timely communication and a high-touch candidate experience.
• Audited offers to assure accuracy and compliance across all requisition levels, and initiated/verified background checks.
• Partnered with Talent Acquisition leadership to improve and document recruiting processes and policies, including: Background Check Contingency Policy, TA Time Off Policy, Greenhouse template updates, Recruiting Coordinator Hub content (Onboarding, Background Checks, FreshService support).
• Confidential Coordinator Lead for sensitive requisitions.
• Supported immigration processes including green card initiation and recruitment screening for compliance.

Held progressive roles across HR operations and recruiting, supporting business units in the U.S. and Canada.

• Regional Service Lead: Owned compliance documentation and post-hire processing for North America; maintained legal templates and handled security clearance onboarding.
• Sr. HR Solutions Specialist: Collaborated with Legal to resolve background check escalations; guided recruiters and coordinators on SOPs and service metrics.
• PMO Lead: Managed onboarding workflows and coordinated talent programs during acquisitions and system migrations.
• Recruiter: Full-cycle recruitment for multiple corporate functions; represented the company at hiring events; supported visa processing and compliance screenings.
• Sr. Recruiting Coordinator: Supervised a team of coordinators, handled immigration caseloads, and streamlined onboarding for contractors and full-time hires.