Kristy Espinoza

• Consistently achieved top tier sale goals for food, beverage, and merchandise, contributing to store profitability
• Provided high energy, friendly, and attentive service in a high volume, fast-paced environment to maximize customer satisfaction

• Always giving my best customer service to customers and anyone else I encounter in the process
• Reviewed and verified invoices/purchase requests to confirm accuracy

• Throughout my shifts I use a platform called CMX1 for quality, risks and compliance management
• Enter data for the store's sales/labor tracker on a nightly basis
• Received produce and other orders for the store and was required to do inventory each time

• Took care of the store's AP and inventory
• Quality Control
• Hired and trained employees

• Packaged and labeled our products for lab testing and then onto shelves of stores
• Quality was my main job because our motto was "Quality over Quantity"
• Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures

• Ran the companies Shopify website by communicating with customers, fulfilling orders and dropping off packages at post office all in a timely manner
• Provided administrative support to team members and management in baking, labeling and packaging our products
• In charge of payroll and inventory for the company
• Answered calls promptly and professionally for the owner

•Managed full store operations during manager absences, ensuring smooth daily performance

• Opened and closed the store, including cash handling, safe counts, and register reconciliation
• Delivered exceptional customer service and resolved customer complaints professionally
• Operated both front counter and drive-thru in high-volume environments
• Trained and supervised team members to maintain efficiency and service standards
• Maintained store cleanliness, organization, and proper restocking procedures
• Assisted back-of-house operations including grill, fryer, and order assembly when needed
• Selected by owner to support and improve performance at additional store locations
• Demonstrated strong multitasking ability by managing front of house operations while supporting kitchen staff