Kristy Devolin
Sylvan Lake,AB
Summary
Reliable [Job Title] dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
11
11
years of professional experience
Work History
Housekeeping
Days Inn Hotel
06.2021 - 03.2023
- Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
- Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
- Reported equipment malfunctions or breakdowns to your supervisor .
Cashier
Express 24
01.2012 - 06.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
GED -
Canadian, College
Edmonton, AB05.2002
Skills
- Customer Service
- Customer Service-Focused
- Housekeeping
- Health and Safety Compliance
- Organizational Skills
- Sanitization Procedures
- Teamwork Abilities
- Inventory Management
- Chemical Handling
- Time Management
Languages
English
Full Professional
Timeline
Housekeeping
Days Inn Hotel
06.2021 - 03.2023
Cashier
Express 24
01.2012 - 06.2017
GED -
Canadian, College
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