KRISTY COMEAU
Winnipeg,Manitoba
Summary
An enthusiastic, confident and hardworking employee with a reputation for providing exceptional service. Has a willingness to handle various responsibilities and looking for a challenging position in Office Administration / Customer Service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Chiropractic Assistant
Meadowood Family Chiropractic Centre
Winnipeg, MB
01.2012 - 05.2024
- Casual employment
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
- Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted in staff training by sharing knowledge of office procedures, practice management software usage, and insurance claim processing with new hires.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Used Atlas to schedule appointments for doctor visits and procedures.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Physiotherapy Assistant
EastCity Physiotherapy
Winnipeg, MB
11.2020 - 09.2023
- Prepared for sessions by setting up patient treatment areas and equipment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Contributed to increased patient satisfaction by providing compassionate care and maintaining a positive attitude during sessions.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative, Clerk 1, Clerk 2, Mitchell Clerk
Manitoba Public Insurance
11.2010 - 08.2012
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the office to ascertain what each customer wanted or needed
- Key holder to the safe room, responsibly opening and closing office
- Politely assisted customers in person and via telephone
- Developed reputation as an efficient service provider with high levels of accuracy
- Served as the main liaison between customers, management and adjusters
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Directed calls to appropriate individuals and departments
- Learned, referenced and applied product knowledge information.
Chiropractic Assistant
Meadowood Family Chiropractic Centre
Winnipeg, MB
04.2004 - 08.2010
- Contacted patients regarding unpaid and underpaid accounts to resolve any issues
- Improved timely paying of bills by developing flexible payment plans for patients
- Located, checked in and pulled medical records for appointments and patient charts
- Reduced overhead by taking on more responsibility with administrative projects
- Performed accounts receivable duties including invoicing, researching discrepancies and reconciliations
- Liaised with vendors to order and maintain inventory of office supplies
- Processed accounts receivable and accounts payable
- Trained new employees on multiple medical billing programs and data entry software.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Implemented care and efficiency improvements to support and enhance office operations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Increased patient retention through exceptional customer service and follow-up communications.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Receptionist
42nd Street Hair
Winnipeg, MB
03.2003 - 05.2004
- Operated multi-line telephone system to answer and direct high volume of calls.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Assisted in training new receptionists on salon policies and procedures contributing to a cohesive work environment.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
Sales / Customer Service Representative
T.F.O.G. (The Factory Outlet Group)
02.2001 - 03.2003
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Built relationships with customers to increase likelihood of repeat business.
Skills
- More than 20 years of customer service experience
- Strong written and verbal communication skills
- People oriented and enjoys working with others within a team to achieve goals
- Able to take & give direction and report to Managers
- Friendly and likeable
- Self-motivated
- Dependable
- Friendly, Positive Attitude
- Organizational Skills
- Clear Communication
- Payment Processing
- Telephone Etiquette
- Appointment Scheduling
- Insurance Billing
- Payment Collection
- Working knowledge of Word, Excel and Outlook
Languages
English
Education And Volunteer Work
- Volunteer - Westgrove School Kindergarten class with Teacher Trudy Yu, 2014, 2016
- High School Diploma - Dakota Collegiate, 1992
Relevant Skills
Very good command of records management and documentation, Good ability to maintain accounts receivables and payables, active listener and able to question clients to clarify and understand their concerns, trained in using or navigating a variety computer programmes and databases, demonstrated ability to follow verbal instructions and ideas, dealing with all customer complaints in a professional manner, very good command of computers and all other office equipment such as fax and scanners, empathy, patience and consistency to address situations individually.
References
Office manager at EastCity Physiotherapy
Samantha-#204-619-8747
Office manager at Meadowood Chiropractic
Belle-#204-890-6267
Timeline
Physiotherapy Assistant
EastCity Physiotherapy
11.2020 - 09.2023
Chiropractic Assistant
Meadowood Family Chiropractic Centre
01.2012 - 05.2024
Customer Service Representative, Clerk 1, Clerk 2, Mitchell Clerk
Manitoba Public Insurance
11.2010 - 08.2012
Chiropractic Assistant
Meadowood Family Chiropractic Centre
04.2004 - 08.2010
Receptionist
42nd Street Hair
03.2003 - 05.2004
Sales / Customer Service Representative
T.F.O.G. (The Factory Outlet Group)
02.2001 - 03.2003