Kristy Chan-Keller
Ione
Summary
Organized Office Assistant known for high productivity and efficient task completion. Skilled in time management, data entry, and customer service. Excel in communication, adaptability, and problem-solving to enhance office operations.
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
15
15
years of professional experience
2027
2027
years of post-secondary education
Work History
Home care provider
DNT services
Ione
06.2021 - Current
- Assisted clients with daily living activities and personal hygiene tasks.
- Developed and maintained strong relationships with clients and their families.
- Monitored client health by tracking vital signs and reporting changes.
- Provided companionship and emotional support to enhance client well-being.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Front desk receptionist/Housekeeper
Shenandoah Inn
Plymouth
05.2020 - 03.2025
- Greeted guests warmly upon arrival at the Shenandoah Inn.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled reservations and coordinated check-in/check-out processes efficiently.
- Maintained cleanliness and organization of the front desk area.
- Assisted with administrative tasks, including filing and data entry duties.
- Collaborated with housekeeping to ensure room readiness for guests.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Assisted in training new staff on housekeeping procedures.
- Inspected rooms for cleanliness and adherence to standards.
- Managed laundry services for linens and towels efficiently.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Ensured that all health standards were met during cleaning operations.
- Returned rooms to occupant-ready status to satisfy future guests.
Server, prep cook, dishwasher
Taphouse
Lodi
07.2014 - 01.2015
- Managed dining area cleanliness and organization during service shifts.
- Assisted guests with menu selections and special requests effectively.
- Processed payments accurately using point-of-sale system.
- Provided excellent customer service in fast-paced restaurant environment.
- Maintained knowledge of food and beverage offerings for guest inquiries.
- Prepared drinks according to standard recipes.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Filled condiments and napkin containers during slack periods.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted chefs in cooking, plating, and garnishing dishes for service.
- Monitored food quality and freshness during preparation processes.
Storage Facility Manager
Payless Mini storage
Stockton
06.2012 - 11.2012
- Managed daily operations of storage facility to ensure smooth functionality.
- Supervised team members to maintain high standards of customer service.
- Organized inventory and tracked unit availability for efficient space management.
- Trained new employees on storage procedures and company policies.
- Conducted regular inspections to maintain cleanliness and security of premises.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Maintained accurate records of all incoming and outgoing materials.
- Reconciled bank statements monthly to ensure accuracy of accounts.
- Prepared financial reports for management review and decision-making.
- Maintained financial records using accounting software effectively.
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Performed month-end closing activities.
- Resolved billing discrepancies with vendors or customers promptly.
- Maintained and reconciled general ledger accounts.
Office Manager/Assistant Manager
Delta thrift Stores
Stockton
01.2011 - 03.2012
- Managed daily office operations and administrative tasks for retail environment.
- Coordinated staff schedules and maintained employee attendance records efficiently.
- Oversaw inventory management processes and organized stockroom resources effectively.
- Facilitated communication between departments to ensure smooth workflow and cooperation.
- Developed office procedures to improve efficiency and streamline operations consistently.
- Trained new employees on company policies, procedures, and best practices thoroughly.
- Implemented filing systems to enhance document retrieval and organization standards.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Organized company events including holiday parties, team building activities .
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Certified Clinical Medical Assistant - Medical Assistant Training
Academy of Medical Professionals
Sutter Creek, CA 11.2023 - 01.2026
Amador Adult Education
Sutter Creek, CAFranklin High School
Stockton, CASkills
- Patient care
- Vital signs monitoring
- Emotional support
- Customer service
- Fast learner
- Flexible
Timeline
Certified Clinical Medical Assistant - Medical Assistant Training
Academy of Medical Professionals
11.2023 - 01.2026
Home care provider
DNT services
06.2021 - Current
Front desk receptionist/Housekeeper
Shenandoah Inn
05.2020 - 03.2025
Server, prep cook, dishwasher
Taphouse
07.2014 - 01.2015
Storage Facility Manager
Payless Mini storage
06.2012 - 11.2012
Office Manager/Assistant Manager
Delta thrift Stores
01.2011 - 03.2012
Amador Adult Education
Franklin High School