Kristy Cabrera
Whittier
Summary
Dynamic healthcare professional with a proven track record in customer implementation, client engagement, and sales support within complex healthcare environments. Expertise in navigating the intricacies of healthcare insurance, combined with strong communication and adaptability skills, enables the delivery of effective solutions tailored to client needs. Committed to guiding individuals through challenging healthcare decisions with a client-focused approach that fosters trust and satisfaction. Eager to contribute to a forward-thinking organization dedicated to improving patient outcomes and enhancing the overall healthcare experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Installation Consultant III
Kaiser Permanente
11.2020 - Current
- Serve as a consultative lead for the end-to-end implementation of new and renewing employer group accounts.
- Act as the primary stakeholder liaison across Sales, Account Management, and Regional teams.
- Lead cross-functional implementation work plans, timelines, and deliverables.
- Perform gap analyses and recommend operational improvements.
- Monitor compliance with KP policies and regulatory requirements.
- Developed training materials for new installation consultants to enhance onboarding efficiency.
- Streamlined installation processes, reducing project completion time while maintaining quality standards.
Senior Implementation Project Manager
UnitedHealth Group / Optum Rx
05.2018 - 11.2020
- Led complex client onboarding initiatives and benefit discussions.
- Coordinated cross-functional teams to deliver integrated solutions.
- Developed executive-level presentations for finalist opportunities.
- Lead cross-functional teams to implement process improvements and enhance operational efficiency.
- Develop project plans and timelines, ensuring alignment with organizational goals and stakeholder requirements.
Senior Business Analyst – Member Impact Reporting
UnitedHealth Group / Optum Rx
07.2013 - 05.2018
- Developed reporting models to assess operational and financial impact.
- Conducted forecasting, trending, and data analysis.
- Provided insights and recommendations to stakeholders.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Formulary Business Analyst – Medicare Part D
UnitedHealth Group / Optum Rx
12.2005 - 07.2013
- Supported Medicare Part D formulary development and CMS submissions.
- Ensured compliance with CMS regulations and deadlines.
- Creation and preparation of monthly submission files for CMS.
- Subject Matter Expert/Trainer for team support.
Education
Bachelor of Science - Pharmacy Tech And Medical Terminology Instruction
Los Angeles County Office of Education (LACOE-CTE)
CATechnical Education Teaching Credential - Pharmacy Tech And Medical Terminology Instruction
Los Angeles County Office of Education (LACOE-CTE)
CARegistered Pharmacy Technician -
California Paramedical And Technical College
Long Beach, CASkills
- Complex Project Management
- Cross-Functional Collaboration
- Decision-making
- Data Analysis
- Reporting
- Process Improvement
- Vendor Coordination
- Adaptability and flexibility
- Relationship building
- Problem-solving
- Computer skills
- Teamwork and collaboration
Certification
- CA Life and Health Insurance License, #4381265
- Certified Pharmacy Technician (CPhT) License, TCH35014
Timeline
Customer Installation Consultant III
Kaiser Permanente
11.2020 - Current
Senior Implementation Project Manager
UnitedHealth Group / Optum Rx
05.2018 - 11.2020
Senior Business Analyst – Member Impact Reporting
UnitedHealth Group / Optum Rx
07.2013 - 05.2018
Formulary Business Analyst – Medicare Part D
UnitedHealth Group / Optum Rx
12.2005 - 07.2013
Bachelor of Science - Pharmacy Tech And Medical Terminology Instruction
Los Angeles County Office of Education (LACOE-CTE)
Technical Education Teaching Credential - Pharmacy Tech And Medical Terminology Instruction
Los Angeles County Office of Education (LACOE-CTE)
Registered Pharmacy Technician -
California Paramedical And Technical College