Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
StoreManager

KRISTOPHER MCGREGOR

Bailieboro,ON

Summary

A results-driven management professional with a proven ability to drive store performance and elevate customer experiences. Demonstrates expertise in optimizing operational efficiencies and developing staff members. Recognized for creating collaborative team environments and successfully adapting to dynamic challenges. Proficient in implementing effective sales strategies and maintaining inventory control. Brings a wealth of experience in operational management, team leadership/mentorship, and delivering exceptional customer service. Utilizes strategic planning and problem-solving skills to enhance store efficiency. Consistently achieves sales targets while upholding high standards in store presentation. A strong leader and problem-solver committed to streamlining operations, reducing costs, and promoting organizational efficiency. Makes independent decisions with sound judgment to positively impact company success.

Overview

21
21
years of professional experience

Work History

Store Manager

Kasa Kana
01.2020 - Current
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.

Senior eHealth Associate/ Med e-Care Project Lead

Medisystem Pharmacy Ltd
02.2011 - 11.2019
  • Responsible for project coordination and implementation of eMAR technology to Long-Term Care and Retirement facilities including but not limited to:
  • The introduction, maintenance and usage of appropriate hardware to clients (tablets and laptops)
  • The introduction and usage of various eMAR vendors through training and onsite facilitation to staff
  • Creation and maintenance of implementation documentation, timelines and schedules to ensure timely and effective deployments of the eMAR software and corresponding tools
  • Coordination of all appropriate correspondence and information flow between clients, eHealth staff and management to ensure effective and successful implementations
  • On-site co-ordination and client mentoring to ensure effective and appropriate usage of eMAR technologies
  • Provide 24/7 facilitation for troubleshooting network issues, medication issues and hardware issues for all rollout sites
  • Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
  • Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
  • Mentored junior team members, fostering professional growth and increasing overall team efficiency.
  • Established strong relationships with clients, leading to repeat business and positive referrals for the company.
  • Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
  • Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.

Technical Analyst, DASD (Data and Storage Device) Administration

SEARS Canada
01.2006 - 01.2011
  • Responsible for the management of Sears Canada Mainframe DASD (Data and Storage Device) using tools, techniques and platforms like AS400 Robot, LAN, WAN, LTO (Storage Tek), and LPAR Systems
  • Structured daily analysis of DASD requirements and performance to comply with established Service Level Agreements
  • Status reporting to IT Management and Business Team on performance issues and forecasts
  • Mandated to ensure system stability and availability, including Business Continuity
  • Participate in meetings to identify, define and document issues and requirements
  • Manage problem queues and system logs to ensure effective and timely resolution of issues
  • Manage Escalation routines internally with IT Management and externally with Vendors
  • Participated in the deployment of a hardware upgrade to the Sears Canada Retail group by coordinating the communication of technical installation routines to over 200 remote sites
  • First level support of issues with escalation of more significant issues to Project Team
  • Project management tasks including status reporting, issue log management, and phase and milestone creation

Operations and Receiving Manager

JYSK
01.2004 - 01.2006
  • Responsible for inventory control, loss prevention, and maintaining store plannograms
  • Shipping and receiving of goods for the entire store, with a follow up and documentation
  • Schedule shifts and hours for warehouse staff
  • Prepared Inventory Status reports and other store fitness reports mandated by management
  • Represented Receiving in Store management meeting and presentations to regional management

Education

Culinary Arts - Culinary

George Brown College
09-2006

Skills

  • Outstanding communication skills
  • Recruitment and hiring
  • Team building and leadership
  • Employee Training and Mentoring
  • Inventory management
  • Shift scheduling
  • Store operations
  • POS systems
  • Troubleshooting
  • Problem Solving
  • Auditing
  • Technical Analysis
  • Microsoft Office
  • On-Call Administration
  • Customer service
  • Multitasking and organization
  • Project Management
  • Project Implementation
  • Project Support
  • Disaster Recovery
  • Off-site Storage Management

Hobbies and Interests

  • Convener for Whitby Minor Baseball Association
  • Toronto Police Special Olympics Volunteer

Languages

English
Native or Bilingual

Timeline

Store Manager

Kasa Kana
01.2020 - Current

Senior eHealth Associate/ Med e-Care Project Lead

Medisystem Pharmacy Ltd
02.2011 - 11.2019

Technical Analyst, DASD (Data and Storage Device) Administration

SEARS Canada
01.2006 - 01.2011

Operations and Receiving Manager

JYSK
01.2004 - 01.2006

Culinary Arts - Culinary

George Brown College

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KRISTOPHER MCGREGOR