Kristopher Lim
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am eager for a chance to show my potential and to be a part of a team.
Overview
20
20
years of professional experience
Work History
Customer Service and Deployment Specialist
TrakiT
07.2024 - Current
- Managed all client service tickets for activations and installations providing quick turnaround times and meeting SLA's.
- Served as a liaison between technical teams and clients, ensuring alignment on technical issues.
- Ensured timely billing for all direct vendors and resellers meeting timelines for monthly invoices
Fulfillment Agent/Returns and Exchanges Lead
Baka Communications (Head Office)
08.2011 - Current
- Supporting corporate sales executives and their clients, through service level agreements and mobile solutions
- Tasked with initial email setup and support for Mobile Iron and BlackBerry 10 devices
- Maintaining constantly changing client contracts, requiring a keen eye for detail
- Leading returns and exchanges for the department, including all contractual obligations
- Facilitating communication and cooperation between warehouse and service departments
- Providing technical support and service level agreements to corporate clients
- Upholding business relationships through the careful management of sensitive client data
- Responsible for training new agents on departmental policies and procedures.
Customer Service Representative
Rogers Plus
06.2007 - 07.2011
- Maintained a working knowledge of the evolving telecommunications services, while attaining business targets and supporting customer needs
- Team lead, supporting junior staff members
- Selected for a retail pilot program that emphasized a fundamental understanding of technology and a high level of customer serviceability
- Provided dual language sales in English and Korean
- Complimented by customers for providing a greater level of service
- Received sales training under the Acclivus sales program.
Senior Sales Associate
Bell World
03.2004 - 04.2007
- Achieved expected sales targets in a highly competitive mobile market
- Analysed stock requirements to ensure customer demands were met
- Met goals with enthusiasm and team work
- Exceeded sales targets on a month over month basis
- Led kiosk marketing initiatives.
Education
High School Diploma -
Etobicoke Collegiate Institute
Etobicoke, ONSkills
- Customer Support
- Problem-Solving
- Multitasking
- Reliability
- Self Motivation
- Adaptability
References
Available Upon Request
Languages
English
Native or Bilingual
Korean
Limited Working
Hobbies
- History
- Film
- Jogging
- PC building and Technology
Timeline
Customer Service and Deployment Specialist
TrakiT
07.2024 - Current
Fulfillment Agent/Returns and Exchanges Lead
Baka Communications (Head Office)
08.2011 - Current
Customer Service Representative
Rogers Plus
06.2007 - 07.2011
Senior Sales Associate
Bell World
03.2004 - 04.2007
High School Diploma -
Etobicoke Collegiate Institute
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