Summary
Overview
Work History
Education
Skills
Timeline
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Kristoff Castillo

Los Angeles

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

8
8
years of professional experience

Work History

Assistant Used Car Manager

LA Car Guys
01.2025 - Current
  • Led used car inventory management, enhancing accuracy and turnover rates
  • Developed pricing strategies based on market analysis to optimize sales performance
  • Analyzed customer feedback to identify trends and improve service delivery
  • Streamlined vehicle inspection processes, improving quality assurance measures

Sales Associate

Champs Sports
07.2023 - 12.2024
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
  • Delivering sales, outstanding customer experience, and operational expectations.
  • Maintaining personal and productivity goals.
  • Connects with every customer by asking open-ended questions to assess needs.
  • Ability to learn and share expertise of products and trends to fit customer's needs.
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends.

Sales Associate

T-Mobile
01.2024 - 08.2024
  • Find solutions in addressing customer needs.
  • Deliver an outstanding store experience that promotes customer loyalty and strengthens the T-Mobile brand.
  • Have an outgoing personality to ensure friendliness and positivity in the workplace.
  • Meet or exceed sales and customer satisfaction goals.
  • Achieving profitable sales results.

Sales Associate

Wireless Hookup
12.2019 - 01.2022
  • Assisted in training new hires on customer service policies.
  • Established and maintained effective communication with team members.
  • Handled all customer inquiries in a professional manner.
  • Processed payments and returns efficiently and accurately.
  • Processed customer payments and returns in a timely manner.
  • Promoted store products and services to increase sales.
  • Followed store safety and security procedures.
  • Utilized upselling techniques to increase sales.
  • Answered customers' questions regarding product features, pricing, and availability.
  • Assisted customers in selecting and purchasing merchandise.
  • Resolved customer complaints in a timely and professional manner.
  • Restocked shelves and displays to ensure product availability.
  • Implemented inventory control systems to ensure accuracy.

Ramp Agent

Menzies Aviation
01.2018 - 11.2019
  • Worked in accordance with all safety regulations and procedures.
  • Assisted in the loading of baggage and freight onto aircraft.
  • Assisted in the unloading of cargo from aircraft.
  • Assisted in the loading and unloading of cargo from aircraft.

Package Handler

UPS
09.2017 - 12.2017
  • Executed quality control checks to ensure the accuracy of packages.
  • Ensured that all packages were properly labeled and tracked.
  • Followed company guidelines and procedures while handling packages.

Education

High School Diploma -

George Washington Prep Highschool
Los Angeles, CA
06.2016

Skills

  • Strong negotiation skills
  • Customer service expertise
  • Sales presentations
  • Technical support
  • Hardware installation
  • Desktop technical support

Timeline

Assistant Used Car Manager

LA Car Guys
01.2025 - Current

Sales Associate

T-Mobile
01.2024 - 08.2024

Sales Associate

Champs Sports
07.2023 - 12.2024

Sales Associate

Wireless Hookup
12.2019 - 01.2022

Ramp Agent

Menzies Aviation
01.2018 - 11.2019

Package Handler

UPS
09.2017 - 12.2017

High School Diploma -

George Washington Prep Highschool

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Kristoff Castillo