KRISTOFER WONG
Edmonton,Canada
Summary
Hardworking and customer-focused individual with extensive experience in food service and hospitality. Skilled in managing high-pressure kitchen and café environments, ensuring efficiency, cleanliness, and top-tier customer satisfaction. Adept at multitasking, handling transactions, and fostering positive interactions with customers and team members. Passionate about creating welcoming dining experiences and maintaining quality standards.
Overview
5
5
years of professional experience
Work History
Barista/Cashier
TeaCup2Go
Edmonton, Canada
09.2020 - 10.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Cleaned counters, machines, utensils, and seating areas daily
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages
Kitchen Lead
Browns Social House
Edmonton, AB
10.2022 - 07.2023
- Managed kitchen operations during peak hours, ensuring smooth workflow and efficiency.
- Prepared multiple dishes simultaneously while maintaining quality and accuracy.
- Set up and organized cooking stations to maximize productivity.
- Maintained consistency in food presentation and preparation standards
Sales Associate
Pro Hockey Life
Edmonton, Canada
02.2024 - Current
- Built relationships with customers to encourage repeat business
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Solved customer challenges by offering relevant products and services
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
Education
High School Diploma -
Lillian Osborne High School
Edmonton, AB06.2023
Skills
- Customer Service & Relations
- Cash Handling & Drawer Management
- Time Management & Multitasking
- Team Collaboration & Leadership
- Food Preparation & Safety
- Cleaning & Organization
- Conflict Resolution
- Outgoing & Friendly Personality
References
- Siu Nga Lee, (780) 953-1833
- Jed Alvarado, (780) 807-0794
Timeline
Sales Associate
Pro Hockey Life
02.2024 - Current
Kitchen Lead
Browns Social House
10.2022 - 07.2023
Barista/Cashier
TeaCup2Go
09.2020 - 10.2022
High School Diploma -
Lillian Osborne High School
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