Kristle Bashford
Timberlea,NS
Summary
Experienced Accounts Receivable Supervisor with 24 years’ experience working within Purolator Inc. Excellent reputation for resolving account issues and improving team performance. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Senior Manager, Accounts Receivable
Purolator Inc.
Timberlea , NS
11.2022 - Current
- Developed long-term relationships with key stakeholders, including customers and suppliers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Facilitated team meetings and workshops to align on goals and strategies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
Supervisor, Collections
Purolator Inc.
03.2020 - Current
- Responsible for supervising the performance of the team with regular one-on-ones and ongoing coaching.
- Recruitment, selection, and training.
- Attendance management, report preparation, and other administrative duties as required.
- Interact proactively and professionally with internal and external customers.
- Ensure the successful completion of My Career activities for direct reports.
- Ensure employees have the necessary training, tools, resources, supplies, technology, and support to be effective in their roles.
- Handle employee-related issues and resolve them as required.
- Handle customer inquiries in real time as needed, including complaint investigation and follow-up.
- Build and drive a high-performance team to maintain and exceed departmental targets.
- Review delinquent accounts, and investigate in a timely manner for root cause analysis and resolution.
Supervisor, Credit Adjustments
Purolator Inc.
01.2016 - 01.2020
- Supervise and manage the day-to-day operations of the adjustments team.
- Maintain staffing schedules and levels to match volumes and workflows as needed.
- Attendance management, report preparation, and other administrative duties as required.
- Interact proactively and professionally with internal and external customers
- Ensured the successful completion of my career activities for direct reports.
- Provide employees with the necessary training, tools, resources, supplies, technology, and support to be effective in their roles.
- Plan, delegate, and control work assignments for the team to ensure that both routine and special assignments are supported and covered as needed.
- Handle all employee-related issues, and resolve them as required.
- Recruitment, selection, and training.
Team Leader, Contract Loading
Purolator Inc.
01.2010 - 01.2015
- Complete all SAP contract requests for the organization and act as last point of control for the rates
- Responsible for implementing employee benchmarks and completing metrics on a monthly basis to ensure overall department goal is met consistently
- Provide ongoing coaching and training support to team with the delivery of training design
- Organize and lead biweekly team meetings
- Assist in testing for new product roll outs using SAP and Quality Centre
- Resolve billing issues and reduce credits by 2% year over year
- Open SIRs for issues and propose new solutions for fixes
- Validation of teams work for complex contract changes before implementation in SAP
- Represent Contract Load Team for new applications, systems and processes
- Prioritized and delegate tasks where required to 4 Management professionals
National Account Specialist, Accounts Receivable
Purolator Inc.
01.2006 - 01.2015
- Handle all billing concerns for National accounts in Western and Ontario Canada
- Provide account maintenance for assigned National Collectors and Management
- Liaise with Billing Quality Management, Contract Administration, Sales, Operations, and Collectors in identifying root cause and resolving these ongoing billing or service concerns
- Process credits, debits, credit card payments and refunds on customer accounts
- Provide weekly reports to upper management to monitor unresolved service & billing issues
- Communicate directly to customers on a daily basis via phone/fax/email regarding adjustment concerns
Sales Coordinator, Outside Sales
Purolator Inc.
- Coordinate sales region with Regional Sales Manager
- Implement Contract renewals/proposals
- Contract modifications in CAPS (apply increases, discounts, etc.)
- Update and distribute Weekly Sales Reports to Management
- Supply ordering in SAP
- Maintain filing system
- Processing of incoming and outgoing mail
- Complete Competitor Cost analysis
- Distribute Platinum Customer Reports to customers daily
- Maintain Customer Quality Monthly reports (CMR’s)
- Complete weekly Sales reports (WAR)
- Special projects as assigned
Education
Human Resources Administration, Recruitment and Selection, Organizational Behavior
Humber College
01.2014
Skills
- Accounts receivable experience
- Customer service
- Payment collection
- Delinquent reconciliation
- Time management
- Organization
- Problem solving
- Coaching
- Training
- Supervising
- Self-starter
- Strong work ethic
- Works well under pressure
- Influencing and negotiating
- Strategic planning
- Cross-functional collaboration
Relevanteducation
Humber College, Human Resources Administration, Recruitment and Selection, Organizational Behavior, 2014
Professionalachievements
Circle of Excellence Award Winner, 2015, Purolator Courier Inc.
Timeline
Senior Manager, Accounts Receivable
Purolator Inc.
11.2022 - Current
Supervisor, Collections
Purolator Inc.
03.2020 - Current
Supervisor, Credit Adjustments
Purolator Inc.
01.2016 - 01.2020
Team Leader, Contract Loading
Purolator Inc.
01.2010 - 01.2015
National Account Specialist, Accounts Receivable
Purolator Inc.
01.2006 - 01.2015
Sales Coordinator, Outside Sales
Purolator Inc.
Human Resources Administration, Recruitment and Selection, Organizational Behavior
Humber College
Similar Profiles
David CzyzewskiDavid Czyzewski
Route Planner at Purolator Inc.Route Planner at Purolator Inc.
Cassandra SamarooCassandra Samaroo
SHIPMENT RESOLUTION at Purolator Inc.SHIPMENT RESOLUTION at Purolator Inc.
SADAF QAIS GONDALSADAF QAIS GONDAL
Compliance Specialist Global Supply Chain Solution at Purolator Inc.Compliance Specialist Global Supply Chain Solution at Purolator Inc.