Kristine Joy Yagomyum
Saskatoon,SK
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Executive Aviation. Skilled in verbal and written communication and decision-making, I excel in creating solutions that enhance client satisfaction and operational efficiency. Demonstrated ability to train teams and improve service delivery, contributing to significant customer experience improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Executive Aviation
Saskatoon, Saskatchewan
04.2024 - Current
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Burger King
Saskatoon, Saskatchewan
03.2023 - 04.2024
- Processed customer payments quickly and returned exact change and receipts.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Supervisor
Tim Hortons
Saskatoon, Saskatchewan
08.2022 - 04.2024
- Monitored operations and reviewed records and metrics to understand company performance.
- Trained new employees on company policies and procedures.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Merchandiser
Bianca Amor's Liquidation
Saskatoon, Saskatchewan
04.2022 - 08.2022
- Assisted in gathering and moving materials and equipment for assigned displays.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Completed day-to-day duties accurately and efficiently.
Cashier
Burger King
Saskatoon, Saskatchewan
01.2019 - 04.2022
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers.
- Used suggestive selling techniques to promote add-on sales.
Education
High School Diploma -
Bethlehem Catholic High School
Saskatoon, SK06-2022
Skills
- Verbal and written communication
- Reliability and punctuality
- Decision-making
- Outstanding communication skills
- Customer service
- Active listening
Certification
- Dangerous goods certificate
- Valid RAIC ( Restricted Area Identity Card )
Languages
English
Professional
Tagalog
Native/ Bilingual
Reference
LUCILA PASCUAL - GENERAL MANAGER
BURGER KING ( CONFEDERATION DRIVE SASKATOON )
306-250-8333
DAVID RITCHIE - GENERAL MANAGER
EXECUTIVE AVIATION ( YXE BASED )
DRITCHIE@EXECUTIVEAVIATION.CA
Timeline
Customer Service Agent
Executive Aviation
04.2024 - Current
Cashier
Burger King
03.2023 - 04.2024
Supervisor
Tim Hortons
08.2022 - 04.2024
Merchandiser
Bianca Amor's Liquidation
04.2022 - 08.2022
Cashier
Burger King
01.2019 - 04.2022
High School Diploma -
Bethlehem Catholic High School
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