KRISTINE JOY DE GUZMAN
Edmonton,AB
Summary
Professional with deep experience in gaming industry, prepared for role of table games dealer. Adept at managing high-pressure environments with precise attention to game rules and regulations. Strong focus on team collaboration and achieving results, flexible with changing needs. Skilled in customer interaction, conflict resolution, and maintaining positive atmosphere on casino floor.
Experienced with customer service, administrative tasks, and managing front desk operations. Utilizes excellent communication and organization skills to maintain welcoming and efficient reception area. Track record of fostering positive visitor experiences and supporting office staff seamlessly.
Experienced with operational tasks and customer interactions in service settings. Utilizes teamwork and adaptability to meet dynamic demands. Track record of reliability and maintaining cohesive work environment.
Overview
7
7
years of professional experience
Work History
Table Games Dealer
Century Casino Edmonton
Edmonton, AB
05.2019 - Current
- Dealt cards for various table games, ensuring adherence to rules and regulations.
- Managed game flow, maintaining an engaging atmosphere for players.
- Implemented strategies to enhance guest experience and satisfaction levels.
Desk Receptionist
Pawpawspetgrooming Cleandog
Edmonton, AB
12.2021 - 03.2022
- Scheduled grooming appointments, optimizing daily workflow and client satisfaction.
- Maintained accurate records of customer information and service history.
- Developed efficient check-in/check-out processes, improving overall client experience.
Cleaning Contractor
Epcor
Edmonton, AB
08.2020 - 07.2021
- I am a doing some disinfecting job at Epcor South Service Centre (And also in Epcor South Training Centre). Ever since the pandemic rises, I am ensuring Epcor employees’ safety by continually disinfecting the high touch point.
- Maintained cleanliness and sanitation standards in various environments.
- Inspected areas for cleanliness and addressed issues promptly.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Crew Member
Burger King
Edmonton, AB
06.2020 - 08.2020
- Delivered exceptional customer service by accurately processing orders and addressing inquiries.
- Maintained cleanliness and organization of dining and kitchen areas to ensure a welcoming environment.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to prioritize tasks during peak hours, enhancing overall workflow efficiency.
Crew Team Member
Tim Hortons
Edmonton, AB
08.2019 - 12.2019
- I worked at Tim Hortons and trained to served people in food industry. It is a good experience to learn because it thought me how to be a team player and how to do things under pressure.
- Provided exceptional customer service, ensuring positive experiences and fostering customer loyalty.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to maintain cleanliness and organization of work areas.
Bakery Clerk
Italian Centre Shop
Edmonton, AB
05.2019 - 07.2019
- Assisted customers in selecting bakery products, enhancing overall shopping experience.
- Maintained cleanliness and organization of bakery displays to ensure appealing presentation.
- Operated cash register efficiently, processing customer transactions accurately.
Education
High School Graduate - Science, Technology, Engineering and Mathematics (STEM)
Cainta Catholic College
Cainta, Rizal03.2018
Skills
- Computer Jobs Beginner
- Encoding Beginner
- Excellent customer service
- Money handling expertise
- Task prioritization
- Customer/Client relations
Languages
EnglishConversational
Professional Working
Timeline
Desk Receptionist
Pawpawspetgrooming Cleandog
12.2021 - 03.2022
Cleaning Contractor
Epcor
08.2020 - 07.2021
Crew Member
Burger King
06.2020 - 08.2020
Crew Team Member
Tim Hortons
08.2019 - 12.2019
Bakery Clerk
Italian Centre Shop
05.2019 - 07.2019
Table Games Dealer
Century Casino Edmonton
05.2019 - Current
High School Graduate - Science, Technology, Engineering and Mathematics (STEM)
Cainta Catholic College