Kristine Jay Anne Mariano

• Coached crew members to optimize performance and motivate toward more efficient work.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Greeted customers and helped with product questions, selections, and purchases.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Maintained order and cleanliness of reception area for professional and inviting atmosphere.
• Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered central telephone system and directed calls accordingly.
• Greeted numerous visitors, vendors and interview candidates.
• Organized electronic and hard copy filing systems for easy retrieval of documents and information.
• Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
• Maintained confidentiality of information regarding clients and company.
• Assisted with onboarding new clients and securing paperwork completion.
• Operated cash register for cash, and credit card transactions with excellent accuracy levels.
• Used POS system to enter treatments done, process payments and issue receipts.

• Play a key role in the successful operation of a thriving banana farming business.
• Spearhead the hiring process, selecting and onboarding qualified employees to support the farm's operations.
• Skillfully negotiate and close contracts with clients and business partners, ensuring mutually beneficial agreements.
• Ensure accurate fulfillment of client and partner orders, meticulously maintaining inventory and delivering on commitments.
• Drive the achievement of financial goals, implementing effective strategies to maximize profitability and sustainable growth.

• Managed day-to-day operations of a successful cosmetics business, ensuring smooth functioning and exceptional customer experience.
• Educated and informed clients about the range of products, providing personalized recommendations and addressing inquiries effectively.
• Implemented strategic marketing initiatives both online and in-person to maximize brand visibility and attract new customers.
• Monitored sales performance, analyzed data, and implemented targeted strategies to drive revenue growth and achieve financial objectives.
• Fostered strong relationships with suppliers, distributors, and clients, ensuring timely delivery of products and maintaining high levels of customer satisfaction.
• Exceeded customer expectations by delivering exceptional service and consistently meeting their needs.

• Managed day-to-day operations of a successful catfish farming business, overseeing all aspects of production and ensuring smooth functioning.
• Led the hiring process, strategically selecting and training a skilled workforce to support farm operations and optimize productivity.
• Developed and executed budgeting strategies, effectively managing expenses to maintain financial stability and profitability.
• Cultivated strong relationships with clients and business partners, successfully closing contracts and fostering long-term collaborations.
• Facilitated seamless communication and coordination between suppliers and clients, ensuring timely delivery and customer satisfaction.
• Maintained meticulous financial records, ensuring the accurate and timely encoding of all financial operations.
• Prioritized the timely payment of business expenses and liabilities, upholding financial integrity and stability.
• Proactively met and exceeded client and partner demands, consistently delivering products and services that exceeded expectations.

Successfully completed a comprehensive on-the-job training program at Astoria Plaza Hotel, gaining valuable hands-on experience in various departments.

• Received training in Front Desk operations, developing essential skills in guest services, check-in/check-out procedures, and reservation management.
• Acquired practical knowledge and expertise in Housekeeping operations, including room cleaning, maintenance, and inventory management.
• Gained insights into Food and Beverage operations, learning about food service standards, table setup, and customer service in a hospitality setting.

Engaged in an intensive on-the-job training program, ApprenticeSHIP by Experience (ApEx), at 2GO Travel through OceanLink Institute Inc.

• Acquired hands-on training in Front Desk operations, developing skills in guest relations, reservations, and handling customer inquiries.
• Gained practical experience in Housekeeping operations, learning about cleanliness standards, room setup, and maintenance tasks.
• Received training in Food and Beverage operations, understanding service techniques, table setting, and guest interaction in a hospitality environment.

• Honour Roll Graduate

• Dean's Lister
• Vice President for Internal Affairs (ROTARACT CLUB- HTCGSC) (June 2013-March 2014)
• HRM Club President (June 2012-March 2014)
• HRM Club Vice President (June 2011-March 2012)
• HRM Club Project Coordinator (June 2010- March 2011)
• Young Entrepreneur's Fair '14, 12th DTI Yaman GenSan HTCGSC Representative- Food Category (2013) Participant
• Young Entrepreneur's Fair '13, 11th DTI Yaman GenSan HTCGSC Representative- Food Category (2013) Champion