Kristine Cruz
Pacific Palisades
Summary
Adept at multitasking and organization, I significantly enhanced guest satisfaction at Saniya Resort and Hotel by implementing personalized services. My strong work ethic and proficiency in front desk operations led to improved departmental performance and long-term professional relationships. Skilled in generating reports, I focus on achievements, promoting efficiency and well-being.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Care Aide
Crystal Care Services LLC
04.2021 - 04.2024
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted disabled clients to support independence and well-being.
Hotel Supervisor
Saniya Resort and Hotel
01.2017 - 11.2020
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Coordinated special events within the hotel property such as weddings or conferences ensuring smooth execution of all logistics.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Supervised maintenance projects within the hotel premises ensuring timely completion within budget constraints.
Front Desk Receptionist
Santa Maria Industrial Park
03.2014 - 12.2016
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Bachelor of Arts - Social Sciences
University of The Philippines
Philippines04.2013
Skills
- Front Desk Operations
- Multitasking and Organization
- Strong Work Ethic
- Generating Reports
- Night Audit Reports
- End-of-Day Processes
Certification
- Notary Public License - California Secretary of State or equivalent authority.
- Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Home Care Aide
Crystal Care Services LLC
04.2021 - 04.2024
Hotel Supervisor
Saniya Resort and Hotel
01.2017 - 11.2020
Front Desk Receptionist
Santa Maria Industrial Park
03.2014 - 12.2016
Bachelor of Arts - Social Sciences
University of The Philippines
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