Kristine Vriend
Edmonton,Alberta
Summary
KRISTINE HENRIETTA VRIEND Proven leader with engaging demeanor and success working in demanding environments. Talented in training and mentoring successful teams. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Administrative Secretary Substitute
South Center Chiropratic
08.2023 - 12.2023
- Sorted, opened, and routed incoming correspondence and deliveries.
- Provided clerical support by copying, faxing, data entry, filing documents and other clerical tasks.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm appointments and respond to inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
OWNER/OPERATOR
August Organics, Leduc County
05.2005 - 08.2019
- Trained and motivated up to 10 employees, including foreign exchange students, and monitored daily business functions - hiring, scheduling, and conflict resolution
- Marketing and management of website and social media
- Managed and produced Preserves Product Line - oversaw production of preserves, jams, pickles and dried herbs
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
- Management of Market Stall; Customer relations and sales, employee management, display and design of product, cleaning and repairs
- Oversaw business administration, accounting and book-keeping functions, purchasing, and monthly payroll to handle financial needs
- Prepared bank deposits and handled business sales, returns and transaction reports
- Oversaw end-to-end business processes to maintain proficiency and profitability
- Served as primary point-of-contact with suppliers and customers
- Organization of field planting and rotations to maintain soil health and production
- Greenhouse management
- Operation of farm machinery
- Introduced new methods, practices, and systems to reduce turnaround time
- Developed and implemented marketing strategies to generate new customers and increase sales
- Employed prompt decision-making to resolve issues.
OWNER/OPERATOR
August Seed Products
01.1993 - 05.2005
- Managed day-to-day business operations
- Growing and planting of Seed Crops
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries
- Product Packaging and Distribution
- Organized and maintained permanent stall at local Farmers Market
- Maintain soil health to ensure optimal production
- Operation of farm machinery
- Served as primary point-of-contact with suppliers to achieve inventory expectations
- Oversaw end-to-end business processes to maintain proficiency and profitability
- Employed prompt decision-making and in-depth research to resolve issues.
ADMINISTRATIVE ASSISTANT
Alberta Rewind and Pump Services
01.1991 - 05.1996
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
Education
School Diploma -
Harry Ainlay High School
Skills
- Active Listening
- Customer Relations
- Problem-Solving Ability
- Critical Thinking
- Quality Control
- Administrative Support
- Insurance billing procedures
Certification
St. John's Ambulance - 2020
Basic Life Support - 2020
Timeline
Administrative Secretary Substitute
South Center Chiropratic
08.2023 - 12.2023
OWNER/OPERATOR
August Organics, Leduc County
05.2005 - 08.2019
OWNER/OPERATOR
August Seed Products
01.1993 - 05.2005
ADMINISTRATIVE ASSISTANT
Alberta Rewind and Pump Services
01.1991 - 05.1996
School Diploma -
Harry Ainlay High School
St. John's Ambulance - 2020
Basic Life Support - 2020
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