Kristine Tantoco
Surrey,BC
Summary
Driven by a results-focused approach, With choreography expertise and exceptional communication skills at Fresh Groove Productions to enhance studio reputation and foster community engagement. The background in administrative and customer service roles, including at Innovation Networks Inc., has honed multitasking abilities and problem-solving skills, contributing to significant improvements in operational efficiency and customer satisfaction. Motivated professional with extensive experience in customer service, sales and administrative tasks. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-Medical Office Assistant position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Dance Studio Director
Fresh Groove Productions
08.2021 - 06.2024
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Championed corporate wellness programs by partnering with local businesses to offer employee discounts on classes at the studio.
- Coordinated special workshops with renowned guest artists for enhanced learning experiences for students.
- Enhanced dance studio reputation by consistently delivering high-quality performances and events.
- Implemented effective scheduling practices to maximize studio space usage without compromising class quality or instructor availability.
- Developed strong relationships with parents and community members to promote the studio''s visibility and growth.
- Maintained studio equipment, established schedule for regular maintenance and oversaw upgrades of studio equipment.
- Maintained studio calendar and managed requests for booking sessions and equipment.
Administrative Assistant
Innovation Networks Inc.
12.2022 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed approximately 25 incoming calls, emails and faxes per day from customers.
Customer Service Representative
Sutherland Global Services
09.2009 - 04.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
Education
Short-term Diploma - Medical Office Assistant
Western Community College
Surrey, BC09.2024
Diploma - Business And Digital Marketing Management
CDI College
Surrey12.2022
Skills
- Scheduling proficiency
- Business Management
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Team Leadership
- Active Listening
- Effective Communication
- Customer Service Management
- Customer Relations
- Self Motivation
- Professionalism
- Adaptability
- Written Communication
- Data Analysis
- Administrative Management
- Multitasking and Organization
- Computer Skills
- Medical Reception
- Positive Attitude
- Managing patient records
- Appointment management
- Patient Care
- Phone and Email Etiquette
- Records Management
- Patient Registration
- Insurance Billing
- Medical Records Management
- Clinical Medical Assistance
- Follow-up skills
- Billing and coding
- Clinical Documentation
- Patient Charting
- Patient Relations
- Healthcare compliance
- Reception Management
- Medical Transcription
- EMR Software
- Documentation and Recordkeeping
- CPR Certified
- Critical Thinking
- Adaptable and Flexible
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Innovation Networks Inc.
12.2022 - 04.2023
Dance Studio Director
Fresh Groove Productions
08.2021 - 06.2024
Customer Service Representative
Sutherland Global Services
09.2009 - 04.2014
Short-term Diploma - Medical Office Assistant
Western Community College
Diploma - Business And Digital Marketing Management
CDI College
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