Kristine Rumbaoa
Calgary,AB
Summary
Motivated and enthusiastic customer service professional showcasing excellent interpersonal communication, problem-solving & critical-thinking skills. Specializing in creating nurturing environments, and working collaboratively with diverse multidisciplinary teams. Highly analytical & technologically savvy. Meticulous in record-keeping and completing documentation according to guidelines. Quick & avid learner, with excellent organizational skills. Dedicated to giving every customer a positive experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Foster Care Provider
Southeast Child & Family Services
Winnipeg, Manitoba
02.2018 - 04.2022
- Provided foster care services to children in need of a safe and nurturing environment.
- Developed individualized treatment plans for each child based on their needs and goals.
- Created daily schedules that incorporated educational, recreational, and therapeutic activities.
- Monitored the physical and mental health of children in the foster care system.
- Facilitated meetings with social workers, teachers, therapists, and other professionals as needed.
- Responded promptly to emergency situations while working with families in crisis.
- Worked collaboratively with other providers within the community network on behalf of children in need.
- Maintained detailed records and reports on children's progress, incidents, and milestones for agency reviews.
- Provided crisis intervention and emotional support during challenging times or behavioral episodes.
- Helped reunify birth families through coordinated visitation
Respite Care Worker
Southeast Child & Family Services
Winnipeg, Manitoba
09.2008 - 02.2017
- Provided assistance to families with special needs children and adults in their homes.
- Accompanied respite participants on outings and excursions in the community.
- Ensured a safe environment while providing supervision of respite participants at all times.
- Collaborated with other members of the healthcare team to ensure that appropriate care is delivered to each participant.
- Facilitated communication between various healthcare providers involved in the care of an individual.
- Responded promptly to emergency situations involving the safety or well-being of the individual being served.
- Participated in training sessions related to safety procedures, first aid techniques and crisis intervention strategies.
Box Office Agent
Ticketmaster Canada
Winnipeg, Manitoba
06.2008 - 10.2012
- Greeted customers and assisted them with ticket purchases.
- Processed payments for tickets through cash, credit cards, or gift certificates.
- Provided customer service to patrons regarding event information.
- Manage internal documentation using internal booking systems, calendars and ticketing schedules.
- Explained venue policies and procedures to customers.
- Resolved customer complaints in a professional manner.
- Answered phone calls and emails from customers seeking assistance with tickets or other inquiries.
- Performed daily reconciliation of box office sales reports.
- Balanced deposits at the end of each shift.
Education
Medical Clinical Unit Clerk
Robertson College
Calgary, AB10-2017
High School Diploma -
Kelvin High School
Winnipeg, MB06-2007
Fundamentals of Income Tax Level 1
H&R Block
Calgary, ABSkills
- Strong interpersonal communication skills with excellent verbal/written and the ability to communicate effectively in person in English & Tagalog languages
- Outstanding customer service skills with an ability to provide effective, timely, empathetic support
- Skilled & adaptable at working with diverse teams with an emphasis on collaboration & innovation
- Ability to work in high-stress and challenging environments
- Meticulous and detail-oriented Strong organizational skills
- Highly skilled in multi-tasking, superior critical thinking and problem solving skills
- Responsible, courteous & respectful
- Highly proficient in Mac & Windows computer systems and adept to troubleshooting
Certification
- First Aid Level C with CPR/AED Certification
- Cultural Training Foster Resource Program Certification
Affiliations
- Reading, Travel, Photography, Yoga, Language Studies & Music
References
References available upon request.
Timeline
Foster Care Provider
Southeast Child & Family Services
02.2018 - 04.2022
Respite Care Worker
Southeast Child & Family Services
09.2008 - 02.2017
Box Office Agent
Ticketmaster Canada
06.2008 - 10.2012
- First Aid Level C with CPR/AED Certification
- Cultural Training Foster Resource Program Certification
Medical Clinical Unit Clerk
Robertson College
High School Diploma -
Kelvin High School
Fundamentals of Income Tax Level 1
H&R Block
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