Hi, I’m
Kristine Rowes
Winnipeg,MB
Summary
Driven by a goal-oriented mindset, enhanced customer satisfaction and loyalty at Shaw Communications Inc through exceptional customer support and technical troubleshooting. Skilled in multitasking and analytical thinking, streamlined operations and improved team efficiency, demonstrating a strong blend of technical aptitude and excellent communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
years of professional experience
Work History
Shaw Communications Inc
Customer Service Representative
10.2014 - 05.2024
Job overview
- Managed approximately 20-30 high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Shaw Communications Inc
Technical Dispatch Representative
08.2017 - 08.2018
Job overview
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
Safeway
Deli Clerk
08.2009 - 10.2014
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Learned other teammates' work tasks to train as backup.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
Education
CDI CollegeWinnipeg
Some College (No Degree)
Adamson UniversityManila Philippines
Bachelor of Science from Information Management
10.2007
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Technical Troubleshooting
- Performance Improvement
- Technical aptitude
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Organizational Skills
- Problem-Solving
- Analytical Thinking
- Written Communication
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Technical Dispatch Representative
Shaw Communications Inc
08.2017 - 08.2018
Customer Service Representative
Shaw Communications Inc
10.2014 - 05.2024
Deli Clerk
Safeway
08.2009 - 10.2014
CDI College
Some College (No Degree)
Adamson University
Bachelor of Science from Information Management
Accomplishments
- Telephone Service - Professionally processed 20+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
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