Kristine Root
Property Management Professional
Los Angeles,CA
Summary
Experienced Community Manager with 9 years in Property Management. Skilled in sales and business management, possessing strong communication, organization, and planning abilities. Demonstrated success in problem-solving, conflict resolution, and crisis management. Capable of balancing employee, customer, and asset manager/owner expectations. Passionate about fostering business partnerships, developing and implementing business plans, and driving revenue growth. Able to efficiently manage a heavy workload while supporting supervisors to promote personal and organizational growth.
Overview
9
9
years of professional experience
Work History
Community Manager (Lease-Up)
Greystar
Los Angeles, CA
09.2021 - Current
- Directed full-scale lease-up of two Class A multifamily assets (579 units + 5 commercial spaces), leading software platform deployment (RealPage, OpsTechnology, Yardi) and ensuring team adoption through training and documentation.
- Partnered with corporate and asset managers to implement performance dashboards and reporting tools aligned with leasing velocity, rental rate optimization, and budget forecasts.
- Led discovery efforts on operational workflows, identifying inefficiencies and implementing digital tools to streamline rent collection, renewals, and marketing.
- Coordinated with development, legal, and compliance stakeholders to integrate 14 BMR units, including system setup, waitlist tracking, and regulatory audit readiness.
- Mentored 8 team members on sales, customer service excellence, and revenue-maximizing workflows, resulting in a 5% rate increase and 70% renewal rate in year one.
Senior Community Director
UDR
Orange County, CA
04.2016 - 09.2021
- Managed a 675-unit portfolio, delivering consistent NOI growth and reducing turnover costs by over 20% through streamlined resident retention programs and operational efficiencies.
- Executed major capital improvement projects, including a $1M fitness center renovation and unit ROI upgrades, resulting in average 12% rate-of-return per unit.
- Implemented reporting procedures and technology integrations across leasing, maintenance, and financial operations via Yardi and RealPage tools.
- Led property sale transition of a 386-unit asset, managing due diligence, system handoff, and team training.
- Maintained close collaboration with asset managers and corporate teams to align technology use with budget goals, compliance requirements, and performance metrics.
Education
Bachelor of Arts - Business Administration
California State University Fullerton
Fullerton, CA 05.2001 -
Skills
- RealPage (OneSite, YieldStar, OpsTechnology, AIRM)
- Yardi
- Lease-Up Strategy
- Financial Reporting & Forecasting
- Variance Analysis
- Budget Management
- System Optimization
- CRM & Marketing Platforms
- Customer support
- Sales support
- Problem-solving
- Microsoft Excel
- Active listening
- Risk Management
Timeline
Community Manager (Lease-Up)
Greystar
09.2021 - Current
Senior Community Director
UDR
04.2016 - 09.2021
Bachelor of Arts - Business Administration
California State University Fullerton
05.2001 -