Kristine Retrato
North York,ON
Summary
Motivated and detail-oriented individual seeking the Administration Trainee position with the Toronto Public Service. Eager to apply administrative skills and contribute to the efficient operation of various office functions while participating in the Work Based Learning Program.
Overview
17
17
years of professional experience
Work History
Store Manager
Tim Hortons
12.2021 - 05.2022
- Managed inventory control, cash control, and store opening and closing procedures
- Assisted with hiring, training and mentoring new staff members
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
Service Experience
Fulfill | Nordstrom
11.2020 - 01.2021
- Effectively managed inventory movement, following Nordstrom guidelines for accurate and timely order fulfillment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded to customer requests, offering excellent support and tailored recommendations to address need
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
Management Support Worker
Thai Lime Restaurant
11.2017 - 09.2020
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Worked flexible hours across night, weekend and holiday shifts
Sales Support/In-Store Marketer
Hudson's Bay Company
03.2008 - 06.2015
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Passionate about learning and committed to continual improvement
- Excellent communication skills, both verbal and written
Lead Impact/Stock Lead
Abercrombie & Fitch, Hollister Company
01.2006 - 03.2008
- Inspected merchandise for quality, variety and safety against specifications
- Directed team in maintenance of department stock levels and visually appealing look
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays
- Managed shipment receiving, processing and storage under tight timelines
- Supervised stock crew associates in daily replenishment, storage management and merchandising
- Trained stock team in merchandising, storage management and customer service
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions
Bartender
VIP Billiards
07.2005 - 09.2006
- Served high customer volumes during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Followed strict recipes and drink measurements to minimize product used
Education
Bachelor of Arts - English Program
University of Toronto
Toronto, ON06.2010
Diploma - Secondary Education
Central Commerce Collegiate Institute
Toronto, ON06.2004
Skills
- Microsoft Office Suite
- Organization
- Independence
- Confidentiality
- Customer service and conflict resolution
- Leadership and team management
- Inventory management
- Adaptability and flexibility
Timeline
Store Manager
Tim Hortons
12.2021 - 05.2022
Service Experience
Fulfill | Nordstrom
11.2020 - 01.2021
Management Support Worker
Thai Lime Restaurant
11.2017 - 09.2020
Sales Support/In-Store Marketer
Hudson's Bay Company
03.2008 - 06.2015
Lead Impact/Stock Lead
Abercrombie & Fitch, Hollister Company
01.2006 - 03.2008
Bartender
VIP Billiards
07.2005 - 09.2006
Bachelor of Arts - English Program
University of Toronto
Diploma - Secondary Education
Central Commerce Collegiate Institute
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