Kristine Perron
Mount Hope
Summary
Dynamic and personable professional with a proven track record of building strong client relationships and delivering exceptional service. Known for being a fast learner, I quickly adapt to new challenges and environments, ensuring a smooth and efficient workflow. My easygoing nature allows me to foster positive communication and collaboration with clients and colleagues alike, leading to successful outcomes and enhanced customer satisfaction.
Overview
11
11
years of professional experience
Work History
Travel Agent
Marlin Travel
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
Travel Agent
Caribbean Vacations
04.2018 - 05.2020
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Enhanced client satisfaction by crafting personalized travel itineraries based on individual preferences.
- Educated clients on travel documentation and vaccination requirements, ensuring smooth and hassle-free travel experiences.
Server
The WORKS Gourmet Burger Bistro
06.2015 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Kelseys Original Roadhouse
02.2014 - 06.2015
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Education
Diploma - Tourism And Travel
Mohawk College of Applied Arts And Technology
Hamilton, None06-2017
Diploma - Medical Office Administration
Mohawk College of Applied Arts And Technology
Hamilton, NoneHigh School Diploma -
Sherwood Secondary School
Hamilton, ON06-2009
Skills
- Itinerary planning
- Travel industry expertise
- High volume environments
- Travel research
- Strong work ethic
- Exceptional customer service
- Call handling
- Customer service
Languages
English
Timeline
Travel Agent
Marlin Travel
04.2022 - Current
Travel Agent
Caribbean Vacations
04.2018 - 05.2020
Server
The WORKS Gourmet Burger Bistro
06.2015 - 08.2017
Server
Kelseys Original Roadhouse
02.2014 - 06.2015
Diploma - Tourism And Travel
Mohawk College of Applied Arts And Technology
Diploma - Medical Office Administration
Mohawk College of Applied Arts And Technology
High School Diploma -
Sherwood Secondary School
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