Kristine Negrete
Whittier,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.
Overview
35
35
years of professional experience
Work History
Wedding Officiant
Self-employeed
02.2021 - Current
- Organized detailed timelines for pre-wedding preparations and day-of-event activities, ensuring punctual proceedings.
- Provided support to brides and grooms leading up to their wedding day by answering questions and offering guidance on various aspects of the planning process.
- Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
Customer Service Manager
Living Spaces
07.2017 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
Vice President Bank Manager
City National Bank
09.1990 - 05.2014
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Developed lucrative marketing plans to maximize profits.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
Skills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Customer relationship management (CRM)
- Clear communication
- Relationship building
Timeline
Wedding Officiant
Self-employeed
02.2021 - Current
Customer Service Manager
Living Spaces
07.2017 - 05.2020
Vice President Bank Manager
City National Bank
09.1990 - 05.2014
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