Kristine Nardo

Company Overview: Financial Services Company

• Consistent in delivering high-quality customer service experience.
• Handled cash, other valuables, and processing of payments with accuracy.
• Displayed superior written and verbal communication skills in dealing with new and regular customers.
• Maximized revenue potential by identifying cross-selling opportunities for additional products and services.
• Follow-up calls to borrowers with past-due balances were done methodically and as scheduled.
• Made results-driven phone calls to potential installment and payday loan customers.
• Diligent in observing financial and security requirements of company.
• Meticulously verified information and documents presented to confirm its validity especially on cheque cashing transactions.
• Effectively prevented material financial loss by conscientiously following company guidelines on reporting risks involving a fraudulent transaction.
• Skills include proficiency in computer applications including Microsoft Office.
• Other duties assigned were done in timely manner.

Company Overview: Travelling Agency

• Successfully developed the company’s first Holy Land Pilgrimage Tour Package.
• Served as a thoughtful advisor to the company head re: marketing contents to ensure and maintain effective marketing campaigns.
• Performed thorough research for planning marketing strategies.
• Ensured that tour package seats were 100% filled-up.

Company Overview: Official depository bank of the national government of the Philippines.

• Provided optimal support to the branch head in realizing 95% - 100% of the branch targets.
• Opened bank accounts with accuracy; conscientiously adhering to KYC and Anti-Money Laundering guidelines.
• Zero incidence of significant shortage or overage as a customer associate - teller.
• 100% tallied and balanced daily cash-in-vault report and actual vault cash counts during time as alternate branch cashier.
• Efficiently maintained that clients were quickly attended to or directed to the right bank personnel for their banking needs.
• Maintained that the branch is 100% operational by serving as a back-up personnel during staff absences.
• Assisted the branch head in introducing and educating borrowers of the use and benefits of the bank's online products as an effort to move towards streamlining and improvement of the bank’s e-products and e-services.
• Part of the branch that was awarded as the 3rd best branch for the year 2017.
• Attained 100% of the target users for the mobile loan facility of the branch.

Company Overview: Official depository bank of the national government of the Philippines

• As a Loans Bookkeeper: Maintained that loan accounts monthly past-due rates were not more than the threshold limit.
• 100% of the assigned loan accounts were billed on a timely basis.
• Ensured that loan inquiries were replied to effectively.
• Identified, reconciled and significantly reduced floating Accounts Payables and Accounts Receivables by end of every month.
• As a Banking Operations Bookkeeper: Prepared and balanced daily branch transactions.
• Prepared debit and credit memos with accuracy.
• Organized and prioritized work to complete assignments in a timely, and efficient manner.
• Worked well both independently and collaboratively.