Kristine Mendoza
Dubai, United Arab Emirates
Summary
Diligent Sales Assistant with solid background in assisting sales teams. Successfully supported sales processes and enhanced customer satisfaction through effective communication and problem-solving. Demonstrated strong organizational skills and adaptability in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Sales Assistant
Dubai Dutyfree
Dubai, United Arab Emirates
02.2010 - Current
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Fielded customer questions to share information about products, availability, and pricing.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Business Administration
University of Santo Tomas
Manila, Philippines03-2005
Skills
- Sales expertise
- Customer relationship management
- Upselling strategies
- Strong communication and interpersonal skills
- Product knowledge
- Meeting sales goals
- Sales and promotions
- Multitasking Abilities
- Engaging with diverse customers
- Cash register operation
Languages
English
Full Professional
Timeline
Sales Assistant
Dubai Dutyfree
02.2010 - Current
Bachelor of Science - Business Administration
University of Santo Tomas