Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristine Mendoza

Georgetown

Summary

Dynamic professional with a proven track record at Waste Connections Inc., excelling in strategic route planning and effective prioritization. Recognized for enhancing customer loyalty through empathetic conflict resolution and maintaining high standards in high-pressure environments. Adept at managing logistics and fostering collaboration across departments to ensure seamless operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dispatcher Office Assistant

Waste Connections Inc.
12.2024 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of 50+ fleet vehicles.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.

Customer Service Representative

Waste Connections Inc.
10.2021 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Mail Carrier

Contract Employee
12.2020 - 10.2021
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.

Education

Certified Medical Assistant - Science Education

Unitek College
Sacramento, CA
06-2015

High School Diploma -

Golden Sierra High School
Garden Valley, CA
06-2014

Skills

  • Efficient typing skills
  • Meeting scheduling coordination
  • Effective prioritization strategies
  • Strategic route planning

Certification

  • CMA - Certified Medical Assistant

Timeline

Dispatcher Office Assistant

Waste Connections Inc.
12.2024 - Current

Customer Service Representative

Waste Connections Inc.
10.2021 - 12.2024

Mail Carrier

Contract Employee
12.2020 - 10.2021

Certified Medical Assistant - Science Education

Unitek College

High School Diploma -

Golden Sierra High School

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Kristine Mendoza