Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Kristine Guillas

Kristine Guillas

Encinitas

Summary

Experienced professional with years of experience working with high-end clientele. Expertise in building relationships with staff, vendors, clients, and community members. Proven success in managing conflict resolution and adapting to meet guests' needs. Driven professional with several years of experience in hospitality industry and events planning. Strong customer service, organization and time management skills. Dedicated to providing top-tier service to guests and event attendees.

Overview

12
12
years of professional experience

Work History

Estate and Event Coordinator

Happy Days Diner
Moab
06.2018 - 06.2025
  • Engaged with owners to sustain estate, events, and business relationships through guest services.
  • Coordinated inclusive retreats for private and corporate groups.
  • Facilitated guest assistance during events by providing directions and answering inquiries on amenities.
  • Planned guest events encompassing seminars, workshops, and theme-aligned conferences.
    Facilitated daily Moab excursions offering mountain biking, river adventures, hiking trails, and yoga.
  • Coordinated internal teams for timely delivery of products and services for events.
  • Monitored event budgets to maintain cost efficiency throughout planning.
  • Created comprehensive reports detailing event progress, timelines, and budgets.
  • Provided on-site support during events, addressing issues to ensure participant satisfaction.
  • Cultivated partnerships with vendors and staff to elevate event execution and deliver exceptional guest experiences.
  • Managed comprehensive estate daily operations encompassing landscaping, pool cleaning, staff training and scheduling, routine maintenance, and owner requirements.
  • Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.

Banquet and Restaurant Manager

Peaks Resort and Spa
Telluride
03.2013 - 10.2017
  • Supervised staff for banquets and restaurants, ensuring efficient operations and high service standards.
  • Managed all facets of event planning, including budgeting, scheduling, vendor selection, and menu creation.
  • Created detailed reports on event statuses to enhance operational transparency and decision-making.
  • Monitored attendance records, payroll costs, inventory levels, and income projections to optimize resource allocation.
  • Communicated with external vendors to coordinate event details from inception to completion.
  • Developed wait staff and kitchen personnel through ongoing mentorship and targeted training sessions.
  • Resolved guest complaints promptly, maintaining high customer satisfaction levels.
  • Reconciled daily transactions and balanced cash registers, depositing restaurant earnings securely.

Education

Bachelor of Arts - Art History/ French

Indiana University, Bloomington
Bloomington, IN
05-2006

Skills

  • Customer relationship management
  • Operational efficiency
  • Budget management
  • Conflict resolution
  • Managing events start to finish
  • Sales experience
  • Event planning
  • Guest services
  • Multitasking and organization
  • Creating exceptional guest experiences

Affiliations

  • Level 4- ERYT 500 yoga teacher. Classically trained in India for over 5 years. Certified in Ashtanga, Hatha, Yoga Therapy, Yoga for Cancer Patients, and Children's Yoga. I work closely in schools to teach yoga and mindfulness.
  • Learning to cook from my Master French Chef husband

References

References available upon request.

Timeline

Estate and Event Coordinator

Happy Days Diner
06.2018 - 06.2025

Banquet and Restaurant Manager

Peaks Resort and Spa
03.2013 - 10.2017

Bachelor of Arts - Art History/ French

Indiana University, Bloomington

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Kristine Guillas