Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Dean's Honour List
Certifications and Trainings
Timeline
Generic

Kristine Glifonia

Sarnia,ON

Summary

Professional with extensive experience in team coordination and administrative functions. Proven track record of enhancing team productivity and communication through organized scheduling and resource management. Known for strong collaboration, adaptability, and commitment to achieving team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Coordinator

CarePartners
03.2024 - Current
  • Handle referral and intake information from funders and clients
  • Create and update service schedules based on requirements
  • Notify staff of schedule changes following policies and seniority
  • Enter and maintain data in the system
  • Generate regular and on-demand schedules and reports
  • Respond to service-related calls and emails
  • Perform general administrative support tasks

Branch Operations Support Officer

BDO Unibank
04.2021 - 09.2023
  • Provided administrative support to 300+ branches, overseeing incident reports, insurance claims, customer service, records management, and compliance with regulatory and audit standards


  • Served as Operational Risk and Business Continuity Coordinator, streamlining processes, conducting risk assessments, maintaining quality process documentation, and implementing continuity plans to ensure operational resilience and regulatory compliance

Corporate Services and Records Manager

BDO Unibank
08.2008 - 03.2021
  • Coordinated meetings, prepared agendas, and documented minutes while managing confidential information with discretion
  • Developed the Records Management Manual to guide the lifecycle of records, including creation, processing, storage, and disposal
  • Led the planning, pilot testing, and rollout of the bank’s Records Management Program
  • Oversaw corporate records to ensure compliance with regulatory standards
  • Delivered timely and professional customer service through prompt response to calls and emails

Education

Bachelor of Arts - BA - Business, Management, Marketing, and Related Support Services

Lambton College
04.2025

Master of Education - MEd - Art/Art Studies, General

University of Southeastern Philippines
04.2013

Bachelor of Arts - BA - Elementary Education and Teaching

University of Southeastern Philippines
04.2005

Skills

  • Excellent communication
  • Organization & Time Management
  • Prioritization & Problem-Solving
  • Positive Environment
  • Policy Adherence & Improvement
  • Multi-Tasking
  • Attention to detail
  • Teamwork and collaboration

Accomplishments

  • Documented and resolved concenrs which led to postive results.
  • Collaborated with team of in the development and improvement of policies and projects

Certification

  • Licensed Professional Teacher in Philippines - October 2006


Dean's Honour List

Business Management at Lambton College of Arts and Sciences - April 2025

Certifications and Trainings

Work Health and Safety Awareness
Excel PivotTables for Beginners
Microsoft 365 Essential Trainings (Excel,
PowerPoint and Word)

Timeline

Team Coordinator

CarePartners
03.2024 - Current

Branch Operations Support Officer

BDO Unibank
04.2021 - 09.2023

Corporate Services and Records Manager

BDO Unibank
08.2008 - 03.2021

Master of Education - MEd - Art/Art Studies, General

University of Southeastern Philippines

Bachelor of Arts - BA - Elementary Education and Teaching

University of Southeastern Philippines

Bachelor of Arts - BA - Business, Management, Marketing, and Related Support Services

Lambton College

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Kristine Glifonia