Kristine Escurel
Edmonton
Summary
Organized Service Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
10
10
years of professional experience
Work History
Service Technician
Insight
05.2018 - 08.2022
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Used ticketing systems to manage and process support actions and requests.
- Deployed and tracked assets for customer use.
- Received assets and moved equipment within or between facilities.
Customer Service Representative/Retail Merchandiser
Liquidation Centre
10.2012 - 02.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
Education
Bachelor of Science - Computer Science
AMA College
PhilippinesDiploma - Network Administrator
CDI College
Edmonton, AB11.2017
Certificate - PC Service And Support
NAIT
Edmonton, AB01.2017
Skills
- Technical Support and Assistance
- Customer Service and Assistance
- Troubleshooting and Diagnostics
- Complex Problem-Solving
- Critical Thinking
- Time Management
- Technical Support
- Helpdesk Services
Timeline
Service Technician
Insight
05.2018 - 08.2022
Customer Service Representative/Retail Merchandiser
Liquidation Centre
10.2012 - 02.2018
Bachelor of Science - Computer Science
AMA College
Diploma - Network Administrator
CDI College
Certificate - PC Service And Support
NAIT
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