Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristine Escurel

Edmonton

Summary

Organized Service Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.


Overview

10
10
years of professional experience

Work History

Service Technician

Insight
05.2018 - 08.2022
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.
  • Used ticketing systems to manage and process support actions and requests.
  • Deployed and tracked assets for customer use.
  • Received assets and moved equipment within or between facilities.

Customer Service Representative/Retail Merchandiser

Liquidation Centre
10.2012 - 02.2018
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.

Education

Bachelor of Science - Computer Science

AMA College
Philippines

Diploma - Network Administrator

CDI College
Edmonton, AB
11.2017

Certificate - PC Service And Support

NAIT
Edmonton, AB
01.2017

Skills

  • Technical Support and Assistance
  • Customer Service and Assistance
  • Troubleshooting and Diagnostics
  • Complex Problem-Solving
  • Critical Thinking
  • Time Management
  • Technical Support
  • Helpdesk Services

Timeline

Service Technician

Insight
05.2018 - 08.2022

Customer Service Representative/Retail Merchandiser

Liquidation Centre
10.2012 - 02.2018

Bachelor of Science - Computer Science

AMA College

Diploma - Network Administrator

CDI College

Certificate - PC Service And Support

NAIT
Kristine Escurel