KRISTINE DONATO
Winnipeg
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
7
7
years of professional experience
Work History
Accounting and Support Specialist
Canadian Canola Growers Association
Winnipeg, MB
11.2023 - Current
- Identify, analyze and resolve variances and errors between CCGA's Cash Advance System (CAS), AAFC's online system (RAPPEDS) and QuickBooks. This includes making recommendations to AAFC and management regarding changes required to improve system reporting.
- Perform full cycle accounting procedures including accounts payable, accounts receivable, month-end reconciliations and adjusting journal entries.
- Preparation of monthly/annual financial statements and budget updates.
- Testing or programming updates for all of CCGA's systems to ensure proper flow of system information and programming data impact.
Program Compliance Officer
Canadian Canola Growers Association
Winnipeg, MB
06.2022 - 11.2023
- Managed relationships between CCGA and its customers, maintaining open lines of communication to ensure clear understanding of program rules and regulations and achieve maximum program benefit.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations through bin inspections.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
Repayments Specialist
Canadian Canola Growers Association
Winnipeg, MB
09.2018 - 07.2023
- Process repayments from producers and grain elevators towards their advances while maintaining compliance to the program rules and requirements set by CCGA and AAFC.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution through various channels such as phone calls, emails and in person inquiries.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Education
Master of Arts - Work And Organizational Leadership
Athabasca University
Athabasca, AB06-2026
Bachelor of Arts - Political Science
University of Manitoba
Winnipeg, MB09-2022
Skills
- Extensive customer service
- Departmental support through coaching and training
- Customer relationship management
- QuickBooks expertise
- Conflict resolution while maintaining compliance of the organization's regulations
- Organizational skills
- Attention to detail
- Problem-solving
- Microsoft windows and office
- Collaborative team player
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Accounting and Support Specialist
Canadian Canola Growers Association
11.2023 - Current
Program Compliance Officer
Canadian Canola Growers Association
06.2022 - 11.2023
Repayments Specialist
Canadian Canola Growers Association
09.2018 - 07.2023
Master of Arts - Work And Organizational Leadership
Athabasca University
Bachelor of Arts - Political Science
University of Manitoba