Kristine Bocking
Hawkesbury
Summary
Dynamic customer service professional with extensive experience at Walmart, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently achieved high customer satisfaction by efficiently managing transactions and addressing inquiries. Proven ability to thrive in high-pressure environments while maintaining professionalism.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Walmart
11.2017 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Completed transactions efficiently at the point of sale
Freezer Associate
Walmart
11.2017 - 06.2025
- Assisted with breaking down loads and stocking assigned sections.
- Kept refrigerated coolers, store shelves and other displays fully stocked and conditioned according to tag allocation or department standards.
- Practiced preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of items needing repair.
- Achieved high levels of customer satisfaction by providing prompt assistance and resolving any concerns related to frozen goods purchases.
Gas Station Customer Service Representative
Atout Prix
02.2011 - 06.2016
- Minimized wait times for customers by efficiently handling multiple transactions simultaneously.
- Assisted customers with Propane services if available; enhancing overall station experience for patrons.
- Managed merchandise displays within the convenience store area; driving impulse purchases from visitors.
- Addressed customer inquiries with professionalism, resolving issues promptly and effectively.
Education
Associate's Degree - Police Foundation
Algonquin College
Ottawa, None02-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Customer satisfaction measurement
Languages
English
Timeline
Customer Service Representative
Walmart
11.2017 - 06.2025
Freezer Associate
Walmart
11.2017 - 06.2025
Gas Station Customer Service Representative
Atout Prix
02.2011 - 06.2016
Associate's Degree - Police Foundation
Algonquin College
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