Kristine Barker
Surrey,BC
Summary
Diligent Receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
17
17
years of professional experience
Work History
Advocacy Access Volunteer Receptionist
Disability Alliance BC
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to client enquiries through phone and email with care and compassion, prioritizing calls requiring immediate attention
- Maintained meticulous client records of calls, emails and faxes received
- Ability to respond to heightened callers with sensitivity and understanding
Conducted intake and screening for eligibility of services including the Tax Aid program - Performed clerical duties as required to support reception team members
- Confirmed appointments, communicated with clients, and updated client records.
Peer Advisor/Consultant
Fraser Health Authority
09.2008 - 07.2022
- In consultation with regional secretary reviewed and created agendas as well as finalizing minutes and channeling to management throughout the mental health and substance use portfolio
- Engaged stakeholders holding diverse opinions using diplomacy and tact, especially when divergent views were advanced as well as resolving local and systemic issues
- Provided feedback to management and pertinent leadership regarding proposed policies and procedures
- Conducted focus groups in conjunction with Fraser Health leaders regarding the creation of an Urgent Care and Response Centre for people with psychiatric disorders experiencing mild to moderate crises
- Peer advisor for the redevelopment and implementation of the Revised BC Mental Health Act
- Advisor for the expansion of Community Mental Health Centre programs and accessibility for Fraser Health South
Non-Response Census Enumerator
Government of Canada, Statistics Canada
04.2021 - 09.2021
- Followed up via phone or in person with respect to households for whom the federal agency had not received completed forms for Census 2021
- Daily input to federal database both on paper and database
- Obtained required security clearance and sworn oath of confidentiality for working with sensitive information
Facilitator/Educator
OPTIONS Community Services
01.2015 - 07.2017
- Researched and delivered wellness programs for 10-15 people with lived experience at a local psychosocial education facility
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Demonstrated adaptability, flexibility, and ability to multi-task in a changing environment
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
Education
Associate of Arts - Teaching English To Speakers of Other Languages
Vancouver Community College
Vancouver, BC04.2001
Some College (No Degree) - Educational Psychology & Special Education
University of British Columbia
Vancouver, BCBachelor of Arts - Psychology
Simon Fraser University
Burnaby, BC04.1992
Skills
- Knowledge of and ability to find resources for people with disabilities across BC
- Experience working in the non-profit sector
- Experience supporting those with a disability
- Excellent customer and client relations
Timeline
Advocacy Access Volunteer Receptionist
Disability Alliance BC
11.2023 - Current
Non-Response Census Enumerator
Government of Canada, Statistics Canada
04.2021 - 09.2021
Facilitator/Educator
OPTIONS Community Services
01.2015 - 07.2017
Peer Advisor/Consultant
Fraser Health Authority
09.2008 - 07.2022
Associate of Arts - Teaching English To Speakers of Other Languages
Vancouver Community College
Some College (No Degree) - Educational Psychology & Special Education
University of British Columbia
Bachelor of Arts - Psychology
Simon Fraser University
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