Kristine Avetisyan
Cathedral City
Summary
Accomplished Department Supervisor at Alameda Care Center, adept in leadership and customer service, enhanced team productivity and customer satisfaction through effective problem-solving and staff supervision. Demonstrated excellence in HIPAA-compliant patient care at Arcadia Retirement Village, showcasing strong interactive communication skills and a commitment to workplace safety.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Department Supervisor
Alameda Care Center
01.2022 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 60 employees, delegated tasks and held each employee accountable for completing assignments.
Private Elderly Caregiver
John E. Bryson
10.2014 - 03.2016
- He was the 37th United States Secretary of Commerce
- Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
- Facilitated social engagement for clients by organizing outings, accompanying them on walks, or engaging in conversation.
Medical Technician
Arcadia Retirement Village
03.2010 - 07.2014
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Customer Service Representative
Department of Social Services
09.2009 - 09.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Glendale Community College
Glendale, CA05-2028
Skills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Customer relations
- Leadership skills
- Time management
- Staff supervision
- Inventory management
- Interactive communication skills
- Policy enforcement
- Stock management
- Employee engagement
- Recovery management
- Team supervision
- Leadership
- Customer engagement
Accomplishments
- Supervised team of 60 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Recommendations & Award from Department of Social Services
- Became Employee of the Month several times at Arcadia Retirement Village
Languages
English
Full Professional
Armenian
Full Professional
Russian
Full Professional
Spanish
Elementary
Timeline
Department Supervisor
Alameda Care Center
01.2022 - Current
Private Elderly Caregiver
John E. Bryson
10.2014 - 03.2016
Medical Technician
Arcadia Retirement Village
03.2010 - 07.2014
Customer Service Representative
Department of Social Services
09.2009 - 09.2011
GED -
Glendale Community College
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