Kristina Zavala

• Coordinated inventory control measures within the zone area to optimize stock availability based on demand projections.
• Improved team productivity by streamlining processes and implementing efficient task management.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.

Retail associate tasks

• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.
• Used in-store system to locate inventory and place special orders for customers.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Set up new sales displays each week with fresh merchandise.

Pricing specialist tasks

• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Updated merchandise pricing to match new values and special promotional rates.
• Created visual displays to highlight new and featured products.
• Referred to price sheets and special sale bulletins to enter price changes.

"Front end" Customer Service lead

• Managed cash register after end of shift to balance and record accurate transactions.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Answered questions about store policies and addressed customer concerns.
• Monitored customers for signs of security concerns and escalated issues to management.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Resolved customer complaints and maintained clean and tidy checkout area.