Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristina Wyrcimaga

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure new and challenging professional opportunities. Goals to contribute to team success and further develop professional skills. Hands-on experience in customer service and talent for navigating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth. Ready to tackle new objectives with dedication and enthusiasm.



Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager - Summer Programmes and Academy

Ridley College
01.2020 - 01.2024
  • Developed and fostered relationships and collaborations with internal and external partners.
  • Designed and executed curriculums, including evaluation programs, exploring market trends and evaluation opportunities for growth.
  • Assisted with communications, promotions and marketing initiatives to attract new customers and promote business.
  • Recruitment, interviews and hiring of employees for Summer Programs staff in partnership with the Human Resource team.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Improved safety procedures to create safe working conditions for workers.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Successfully developed and managed budgets as well as allocated resources to maximize productivity and profitability.
  • Reinforced the College's philosophy, policies, and standards to maintain overall success of the programme.

Centre Supervisor - St. John Child Care

YMCA Of Niagara
09.2006 - 09.2019
  • Supervised daily operations of recreational programs, ensuring safety and quality standards were maintained.
  • Trained and mentored staff on best practices in customer service and program delivery and enforcing performance management and reviews.
  • Developed schedules and coordinated activities to optimize resource allocation and participant engagement.
  • Maintained excellent liaison relations between school principal, staff and families.
  • Ensured the center met all Ministry of Community and Youth Services licensing standards including programme and health and safety standards.
  • Oversaw all financial and administrative duties of the center, including monthly program statistics.
  • Successfully raised funds for our annual campaign through story telling and special events.
  • Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
  • Managed diverse teams, promoting inclusive work environments that leveraged individual strengths.
  • Collaborated with management to design new programs aligned with community needs and organizational goals.

Education

Bachelor of Science - Educational Leadership And Management

Medaille College
Buffalo, NY
06-2002

Skills

  • Professional and courteous
  • Strong organizational skills
  • Excellent communication and verbal skills
  • Strong task management
  • Detail-oriented approach
  • Adaptability and flexibility
  • Skilled in Microsoft Office applications
  • Strong customer service expertise
  • Proficient time management

Certification

First Aid/CPR Certification

03/2026


Police Vulnerable Sector Check

06/2022 (Negative)


OCT Member

Registration No. 495735


Timeline

Manager - Summer Programmes and Academy

Ridley College
01.2020 - 01.2024

Centre Supervisor - St. John Child Care

YMCA Of Niagara
09.2006 - 09.2019

Bachelor of Science - Educational Leadership And Management

Medaille College

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Kristina Wyrcimaga