Delivered attentive, professional table service in an Italian café, ensuring a welcoming, and authentic dining experience for all guests.
Accurately took food and beverage orders, communicated special requests to kitchen and barista staff, and served items promptly and in accordance with presentation standards.
Demonstrated in-depth knowledge of traditional Italian cuisine, drinks, and weekly specials in order to provide informed recommendations and enhance the guest experience.
Managed all aspects of the dining service cycle, including greeting guests, checking in during meals, and processing payments through the point-of-sale system.
Maintained a clean and organized dining area, adhering to all health, safety, and hygiene standards.
Collaborated with kitchen and front-of-house staff to ensure smooth service during high-volume periods.
Assisted with daily opening and closing procedures, including setting up and breaking down the dining area, restocking supplies, and balancing cash drawers.
Consistently upheld high standards of customer service, professionalism, and efficiency in line with the café’s brand and hospitality values.
Assistant Lead Data Labeler
Unstructured Technologies Inc.
04.2024 - Current
Evaluated AI-generated data transformations, including techniques such as natural language processing (NLP), image processing, and data mining, to ensure data is accurately converted from unstructured to structured formats.
Assessed the quality of AI-generated data after it has been transformed (e.g., checking for errors like missing values, duplication, inconsistencies, or outliers) to ensure it adheres to predefined standards.
Annotated AI-generated data and ensuring that data used for training AI models is correctly labeled and categorized according to company guidelines and best practices.
Verified AI-generated transformations, validating the outputs against original unstructured data sources, and confirming that AI transformations preserve the intended meaning and accuracy.
Identified errors and discrepancies that may arise in AI-generated data during the transformation process, such as incorrect classifications or misinterpretations of data.
Optical Manager
Healthy Eyes Optometry
El Dorado Hills
12.2019 - 01.2024
Managed and tracked invoices, statements, and inventory to maintain optimal stock levels and financial records.
Collaborated with other branches to coordinate patient information and ensure seamless customer service.
Troubleshot complex issues with vendors to ensure timely resolution and minimize disruptions to operations.
Achieved average monthly sales of $40,000, surpassing targets consistently.
Increased revenue by 20% in the last quarter compared to the previous year.
Billed insurance companies accurately and efficiently, ensuring proper reimbursement for services rendered.
Conducted data entry and analysis to track metrics, forecast revenue, and develop financial models.
Analyzed purchasing data to identify cost-saving opportunities and improve procurement processes.
Utilized alternative product sources, negotiating favorable terms and increasing profit margins.
Monitored active customer orders to ensure prompt delivery and resolve any issues or concerns.
Advised other branches on sales strategies, resulting in significant sales growth and increased revenue.
Managed and mentored team members, providing training and guidance to enhance performance and productivity.
Led a sales team, delegating workload and providing guidance to achieve sales targets and customer satisfaction.
Optician
Elkhorn Family Optometry
Sacramento
04.2017 - 12.2019
Guided patients through the insurance process, explaining coverage, submitting claims, and ensuring accurate billing.
Performed administrative duties such as scheduling appointments, maintaining patient records, and managing inventory.
Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive experience.
Education
Associate of Science - Natural Science
Sierra College
Rocklin, CA
08.2022
Skills
Technical Skills: MS Office, MS Excel, MS PowerPoint, Budgeting, Scheduling, Forecasting, Data Analysis, Eyefinity, Eyemed, Spectera, Versant, Insurance coding