Kristina Tustin
Calgary,AB
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Panther Sports Medicine (CBI Health)
06.2023 - Current
- Responded promptly to numerous phone calls and emails ensuring efficient communication, maintaining excellent service standards, assisting in scheduling appointments, and maintaining electronic medical records (EMR)
- Assist with daily administrative tasks, including report requests, patient file updates, and correspondence with insurance adjusters, case managers and staff members
- Accurately processed 20+ invoices weekly, validating billing details, processing payments, and collaborating with the payment services team to maintain a 99% accuracy rate
- Maintained compliance with protocols (WCB, MVA, and AHS) by verifying appointment eligibility and approvals
- Validating billing details when generating invoices, processing payments, accurately matching cheques to corresponding invoices and collaborating with the payment services team
- Process and submit third-party billing through TELUS Health, Sun Life, Blue Cross and numerous billing portals
- Reduced administrative delays by organizing and processing chart copy requests, verifying data, and obtaining practitioner signatures for legal submissions
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Patient Experience Consultant
The Clinic YYC
07.2022 - 05.2023
- Managed a smooth patient reception, ensuring a smooth check-in process and responding to inquiries in person, by phone, and by email handling an average of 40+ daily inquiries.
- Kept reception area clean and neat to give visitors a positive first impression, and other housekeeping duties
- Scheduled and confirmed patient appointments, coordinating practitioner availability.
- Provided administrative support to clinical staff, maintaining efficient operations and exceptional patient service.
- Processed insurance claims through TELUS and various billing portals ensuring prompt approvals and customer satisfaction.
- Processed Third-party Billing such as MVA payments consistently met invoicing standards.
Care Coordinator
Lifemark Health Group
06.2021 - 07.2022
- Facilitated accurate and timely communication with adjusters and billing departments, reducing errors and improving client service
- Managed and verified insurance payments, ensuring minimal discrepancies and seamless account reconciliations
- Handled high volumes of client interactions (80+ calls daily), efficiently managing follow-ups and administrative responsibilities to maintain service standards
- Assisted in scheduling and coordinating appointments, optimizing clinic workflow and client satisfaction
Front Desk Manager
GYMVMT
12.2016 - 12.2020
- Delivered exceptional customer service, managing 100+ memberships and ensuring seamless client check-ins daily
- Directed daily front desk operations, including cash handling, bank deposits, inventory management and membership sales ensuring accuracy.
- Trained and supervised the front desk team, implementing updated protocols and enhancing team performance by reducing contract errors by 25%
- Maintained and updated member records throughout the sales cycle and membership duration, ensuring data accuracy and seamless payment processing
- Improved customer retention by 15%, addressing member concerns with personalized solutions and upholding high-quality service standards
- Streamlined operational efficiency by optimizing workflows and introducing strategies to enhance the guest experience and drive membership growth
- Established strong rapport with returning guests while building new connections with first-time visitors.
Education
Certificate - Medical Office Assistant Program
Bow Valley College
Calgary, Alberta04-2021
Skills
- Insurance Claims Management
- Payment Collections
- Proficient in MS Office
- Client Support
- Strong Interpersonal Communication
- Data Entry
- File Management
- Invoice Management
- Proficient Calendar Management
- Administrative support
- Detail-Oriented Approach
- Experience with Electronic Health Records (EHR)
Timeline
Administrative Assistant
Panther Sports Medicine (CBI Health)
06.2023 - Current
Patient Experience Consultant
The Clinic YYC
07.2022 - 05.2023
Care Coordinator
Lifemark Health Group
06.2021 - 07.2022
Front Desk Manager
GYMVMT
12.2016 - 12.2020
Certificate - Medical Office Assistant Program
Bow Valley College
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