Kristina Somra
Scarborough,Canada
Summary
Proactive, hardworking and passionate job seeker with 8+ years of customer service experience looking to expand knowledge in the financial industry. Proven ability to establish rapport with clients and positively impact overall morale and productivity. Motivated to maintain customer satisfaction and contribute to company success. Proficiency in computer literacy, Microsoft Office Suite and Shopify.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Knix Wear Inc.
05.2022 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Processed sales, returns, online orders and gift card activations via Shopify / CRM.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Stocked merchandise, clearly labeling items, and arranging according to size, colour and product type.
- Applied consultative sales approach to understand customer needs and recommend relevant offerings.
Student Recruiter Assistant
Seneca College Of Applied Arts And Technology
09.2021 - 04.2022
- Provided customer service and support to students and prospective students through telephone, email and in-person interactions.
- Managed the flow of documents and admission / registration-related inquiries.
- Sort, file, scan and update student documents daily.
- Performed other duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Assistant Manager
Cherry Hill Programs
11.2017 - 12.2021
- Managed opening and closing procedures, as well as, recommended changes to enhance efficiency of daily activities.
- Monitored cash intake and deposit records with excellent accuracy levels.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Checker
The Bars Program
01.2015 - 10.2019
- Conducted alcohol and tobacco sales compliance checks for convenience stores, restaurants, bars and grocery stores.
- Monitored store employees to ensure proper use of the POS system and age-verification devices.
- Compiled data from monthly visits are reported back to the Bars Program management team.
Customer Service Representative
Real Canadian Superstore
01.2015 - 10.2017
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction through POS system.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
Education
Graduate Certificate - Privacy, Access And Information Management
Toronto Metropolitan University
Toronto04.2024
Bachelor of Arts - History
Toronto Metropolitan University
Toronto, ON10.2019
High School Diploma -
Saint John Paul II Catholic Secondary High School
Toronto, ON06.2014
Skills
- Time Management
- Customer Service
- Critical Thinking
- Analytical
- Conflict Resolution
- Teamwork & Collaboration
- Cash Handling Accuracy
- Merchandising Proficiency
- Documentation and Recordkeeping
Certification
Accessibility for Ontarians with Disabilities Act (AODA)
Timeline
Sales Associate
Knix Wear Inc.
05.2022 - Current
Student Recruiter Assistant
Seneca College Of Applied Arts And Technology
09.2021 - 04.2022
Assistant Manager
Cherry Hill Programs
11.2017 - 12.2021
Checker
The Bars Program
01.2015 - 10.2019
Customer Service Representative
Real Canadian Superstore
01.2015 - 10.2017
Graduate Certificate - Privacy, Access And Information Management
Toronto Metropolitan University
Bachelor of Arts - History
Toronto Metropolitan University
High School Diploma -
Saint John Paul II Catholic Secondary High School
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