Kristina Romero
Jurupa Valley
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Casa del Sol R.V. Resort
Hemet, CA
01.2023 - 07.2024
- Conduct daily park rounds, enforce parking policies, and ensure the tenants were in compliance with the rules and regulations.
- Process rental payment transactions, issue 3-day notices, and manage eviction processes.
- Successfully managed the property independently from January to April 2024, closing each month with no outstanding rents.
- Developed customized leasing agreements tailored to meet the needs of individual tenants while protecting the interests of the company.
- Led daily operations, ensuring high-quality guest experiences in alignment with resort standards.
- Mentored junior staff, fostering a collaborative work environment and enhancing team performance.
Office Assistant / Compliance Manager
Casa del Sol R.V. Resort
Hemet, CA
01.2023 - 12.2023
- Oversaw front-office operations and provided excellent customer service.
- Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing essential bookkeeping work.
- Promoted to the Compliance Manager position within the first six months.
- Identified and highlighted critical compliance areas for immediate action, prioritizing resolutions accordingly.
Leasing Agent
Shadow Canyon Apartments
Hemet, CA
07.2021 - 12.2023
- Managed tenant interactions, including calls, applications, lease signings, and rent collection.
- Coordinated with maintenance for move-in preparations and conducted apartment walk-throughs.
- Issued 3-day and 7-day notices as required to ensure timely rent payments.
- Monitored tenant compliance with lease terms and regulations.
Cage Cashier
Harrah’s Casino Resort
Valley Center, CA
09.2018 - 12.2019
- Processed various payment methods, including cash, checks, and credit/debit cards.
- Ensured accurate transactions and balanced end-of-day cash and chips.
- Maintained precision and high attention to detail in a high-paced environment.
- Managed customer accounts and ensured customer satisfaction.
Count Drop Team Representative
Soboba Casino
San Jacinto, CA
01.2015 - 08.2017
- Collected and transported cash from gaming machines, ensuring safety and accuracy.
- Performed rapid currency counting and managed discrepancies effectively.
- Completed detailed reports on cash handling and security procedures.
Education
No Degree - Theater Arts
Mount San Jacinto College
San Jacinto, CAHigh School Diploma -
Mountain View High School
Skills
- Technical Skills: Proficient in Yardi and Rent Manager Software
- Extensive experience with background checks
- Knowledge of property law and compliance
- Strong leasing and marketing abilities
- Customer service
- Money handling
Timeline
Assistant Manager
Casa del Sol R.V. Resort
01.2023 - 07.2024
Office Assistant / Compliance Manager
Casa del Sol R.V. Resort
01.2023 - 12.2023
Leasing Agent
Shadow Canyon Apartments
07.2021 - 12.2023
Cage Cashier
Harrah’s Casino Resort
09.2018 - 12.2019
Count Drop Team Representative
Soboba Casino
01.2015 - 08.2017
No Degree - Theater Arts
Mount San Jacinto College
High School Diploma -
Mountain View High School