KRISTINA ROMANENKO

• Served high customer volumes during special events, nights, and weekends.
• Draft monthly sales reports and keep the register accurate through correct billing, payment processing and cash management practices.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Attended to customer requests and complaints in a timely fashion within fast-paced bar environment.
• Established and maintained friendly and inviting repertoire with repeat customers.

Highlights:

• By nurturing meaningful customer relationships, I was able to boost sales and enhance customer loyalty by 20%. I utilized my strong customer service and interpersonal abilities to achieve this.

• Took an average of 100 reservations and to-go orders by phone daily, answered customer questions and informed of accurate wait times.
• Kept server areas clean and stocked to increase efficiency while working 12+ tables.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Kept work environments, equipment and trays clean and sanitized for guests.