Kristina Richert
Langley,BC
Summary
Performance-oriented and skilled Clerical professional methodical about managing administrative, promotional and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Diligently pursue every chance to capture new business by monitoring properties, organizing lead data and maintaining efficient schedules.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
6
6
years of professional experience
Work History
Real Estate Assistant
Richert & Associates
Langley, BC
2018.04 - Current
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Generated leads for sales and rental properties through cold calls and referrals.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Background Actor
Dallas Talent
Langley, BC
2019.08 - 2020.03
- Acted in 20+ productions, performing alongside various well-known actors and actresses.
- Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
- Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
Real Estate Agent
Re/Max
Langley, BC
2018.09 - 2019.04
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Advertised client properties through websites, social media and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Reviewed market research data and changed sales plans accordingly.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Collected fees and documented payment processes for property transactions.
- Maintained inventories and records of sales collaterals and closings.
Server/Head Bartender
Characters Pub
Chilliwack, BC
2010.06 - 2011.01
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Yoga Instructor - Yoga
Yoga Teachers College
OnlineNo Degree - Psychology/linguistics
University of Alberta
Edmonton, ABNo Degree - Child And Adolescent Psychology
Columbia Bible College
Abbotsford, BCHigh School Diploma -
Chilliwack Secondary School
Chilliwack, BC06.2001
Skills
- Customer Support Needs Assessment
- Phone and Email Etiquette
- Administrative Support
- Strong Organizational Skills
- Teamwork and Collaboration
- Appointment Coordination
- Multitasking and Time Management
- Verbal and Written Communication
- Administrative Procedures
- Calendar Maintenance
- Order Placement
- Employee Communications
Timeline
Background Actor
Dallas Talent
2019.08 - 2020.03
Real Estate Agent
Re/Max
2018.09 - 2019.04
Real Estate Assistant
Richert & Associates
2018.04 - Current
Server/Head Bartender
Characters Pub
2010.06 - 2011.01
Yoga Instructor - Yoga
Yoga Teachers College
No Degree - Psychology/linguistics
University of Alberta
No Degree - Child And Adolescent Psychology
Columbia Bible College
High School Diploma -
Chilliwack Secondary School