Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Pacheco

Santee

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

13
13
years of professional experience

Work History

Operations Manager

Guardian Fence Co
04.2021 - Current
  • Improved efficiency by streamlining processes.
  • Reduced turnaround time for completion through effective resource allocation.
  • Enhanced customer satisfaction by establishing clear communication and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Practice Development Manager

Dental Force Inc. (Bella Vita Dental Hillcrest)
03.2016 - 03.2021
  • Increased Practice Revenue by 74%
  • Oversee Daily Operations of Four Practice Locations
  • Implemented & Successfully Maintained Specialty in all locations
  • Identified Practice Needs & Devised Plans for Improvement Under Limited Supervision
  • Led Monthly Meeting: reviewed practice financials & KPI's with managing doctors & practice managers
  • Held Bi-weekly Workshops in Group Settings
  • Managed Labor & Supply Costs Within Budget Guidelines
  • Ensured Adequate Staffing by Location: all clinical and auxiliary staff
  • Reported Daily, Weekly, & Monthly Performance Metrics.

Practice Manager

Dental Force Inc. (Villa La Jolla Dental)
09.2014 - 03.2016
  • Training of Auxiliary Team: Scheduling Patients, Staff Productivity, Production & Collection Goals
  • Managed Operational Systems
  • Managed Production & Collection Processes
  • Allocated & Reviewed Daily Reports to Ensure Practice Meets Growth Goals
  • Led Team in Morning Huddles to Ensure the Team Focuses on Goals
  • Managed Accounts Payable
  • Maintained 95% Collection Rate
  • Reviewed Practice Financials & KPI's With the Practice Development Manager.

Treatment Coordinator

Javadi Smiles
11.2011 - 09.2014
  • Organized & Presented Comprehensive Treatment Plans
  • Supported Patients During Their Visit
  • Collected Over the Counter Collections
  • Organized External/Internal Marketing Needed for Patient Base Growth.

Education

West Hills High School
Santee, CA

Dental Assisting

UEI College - Cerritos
Cerritos, CA
2011

Skills

  • Business Development
  • Process Improvement
  • Financial Management
  • P&L Management

Timeline

Operations Manager

Guardian Fence Co
04.2021 - Current

Practice Development Manager

Dental Force Inc. (Bella Vita Dental Hillcrest)
03.2016 - 03.2021

Practice Manager

Dental Force Inc. (Villa La Jolla Dental)
09.2014 - 03.2016

Treatment Coordinator

Javadi Smiles
11.2011 - 09.2014

West Hills High School

Dental Assisting

UEI College - Cerritos

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Kristina Pacheco