KRISTINA ORLOVSKA
Ottawa,ON
Summary
Driven professional with extensive experience in housekeeping and customer service, notably at Olive Tree Hotel, F&B. Excelled in maintaining high standards of cleanliness and guest satisfaction, leveraging skills in cleaning techniques and guest relations. Proven track record in improving inventory management and fostering client relationships, contributing to a significant increase in repeat business.
Overview
10
10
years of professional experience
Work History
Hotel Housekeeper
Olive Tree Hotel, F&B
Zagarolo, Italia
04.2022 - 03.2024
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment
- Contributed to the hotel's reputation for cleanliness and comfort by providing exceptional service to all guests
Hotel Housekeeper
Hotel Venecia
Zaporizhzhia, Ukraine
02.2020 - 01.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
Customer Sales Representative
Danone
Zaporizhzhia, Ukraine
04.2016 - 07.2019
- Built strong relationships with clients through attentive service, leading to repeat business and referrals
- Emphasized product specifications to meet customer needs
- Increased customer satisfaction by addressing and resolving issues promptly and professionally
- Assisted call-in customers with questions and orders
Merchandiser Specialist
Anheuser-Busch
Zaporizhzhia, Ukraine
08.2014 - 02.2016
- Developed strong relationships with key clients to secure long- term partnerships and drive repeat business opportunities
- Effectively balanced competing priorities in a fast-paced retail setting while maintaining a focus on achieving sales objectives
- Optimized product placement by analyzing store layout, customer flow, and sales data
- Improved inventory management through regular stock audits, accurate documentation, and efficient replenishment processes
Education
Bachelor Of Science In Agriculture - Production And Processing of Plant Products
Orikhivskyy College TDATU
ZaporizhzhiaSkills
- Bed making proficiency
- Cleaning techniques
- Safe Chemical Handling
- Chemical handling knowledge
- Bathroom cleaning proficiency
- Window Washing
- Room turnover
- Residential Cleaning
- Safety Monitoring
- Restroom Servicing
- Odor control methods
- Quality Assurance
- Guest Relations
Languages
English(A2), Ukrainian(Native), Russian(Native), Italian(B2)
Timeline
Hotel Housekeeper
Olive Tree Hotel, F&B
04.2022 - 03.2024
Hotel Housekeeper
Hotel Venecia
02.2020 - 01.2022
Customer Sales Representative
Danone
04.2016 - 07.2019
Merchandiser Specialist
Anheuser-Busch
08.2014 - 02.2016
Bachelor Of Science In Agriculture - Production And Processing of Plant Products
Orikhivskyy College TDATU
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