Kristina O'Brien

Utilize skip tracing tools to locate debtors, discuss outstanding debts and solidify payments.

Practice empathetic negotiation techniques according to the debtor’s ability to pay that increases collection rates.

Accurately document all communications and actions on assigned accounts for compliance and tracking purposes.

Adhere to laws and regulations for debt collecting practices to avoid legal errors.

Assess each customer’s financial circumstances to offer personalized repayment solutions.

Reviewed statements with customers to identify discrepancies and reconcile transactions connected to personal checking accounts.

Assisted in onboarding and training new representatives, providing guidance on call handling and system navigation.

Assisted fraud victims by processing new credit cards for security purposes and accurately submitting information to a fraud investigator.

Assisted store representatives by approving or declining transactions for accounts over the credit limit based off credit bureau scores or pay history.

Maintained a friendly demeanor and actively assisted park visitors with retail needs and customer service.

Surveyed store supplies and maintained merchandise by following specific merchandising standards.

Identified product needs in respective park “lands” and maintained product supply to promote product sales and a clean shopping environment for park visitors.

Practiced proper health-code standards in preparing, stocking and arranging food items for purchase.