Kristina Obidovska

Provided administrative support to the Chief Operating Officer, including managing calendars, scheduling meetings, and making travel arrangements
• Created and edited documents, reports, and presentations
• Assisted with project management and coordination of various initiatives
• Conducted research and gathered information to support decision-making
• Maintained accurate records and files, ensuring data confidentiality

• Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.

• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Rotated merchandise and displays to feature new products and promotions.
• Sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• tilize CRM software to document customer interaction
• Process customer orders and payments