KRISTINA NOBILE
Montréal,Canada
Summary
Dynamic and goal-oriented individual with a wealth of experience in Customer Relationship Management and Sales. Truly passionate about revealing customer needs and delivering solutions that exceed customer expectations. A proven strength to communicate effectively with all guests of diverse backgrounds. Extensive experience in providing leadership to teams in the delivery of high standards of customer service.
Overview
15
15
years of professional experience
Work History
Client Relationship Manager
Fournitures & Services Xtreme
Montreal, QC
09.2022 - Current
- Cultivated strong client relationships through regular communication and personalized support.
- Managed client accounts by addressing inquiries and resolving issues promptly.
- Coordinated client onboarding processes to ensure seamless transitions and satisfaction.
Sales & Operations Manager
Victoria's Secret
Laval, Canada
01.2014 - 09.2022
- Delivering a best in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.
- Build and maintain a high performance team.
- Driving total store results with specific ownership for labor scheduling and compliance activities.
- Optimizing results in area of responsibility by supporting the development and execution of short and long term action plans and strategies.
- Assist in the implementation and execution of administrative tasks to enable the sales leadership team to distort them to the sales floor.
- Source qualified candidates, review resumes, and pre-screen candidates.
- Provide candidates with ongoing updates of their candidacy status.
- Perform daily phone and in-person interviews.
- Earned three promotions since starting at Victoria Secret in 2014.
- Manage sales team members that consistently sell $100,000/month - 3 members being recognized worldwide and receiving the angels of excellence reward.
Client Relations Coordinator
RUDSAK Inc.
Montreal, Canada
01.2013 - 01.2014
- Servicing as a liaison between the company and its clients, all the while ensuring excellent customer service and client satisfaction.
- Responsible for managing client relationships, developing account plans, and delivering proposals.
- Accountable for strategic product objectives by identifying, developing and supporting e-commerce channels; monitoring results; increasing sales and maximizing revenues.
- Participated in the development of e-commerce platform.
- Earned prizes for highest monthly sales results.
Store Manager
BCBG Max Azria
Laval, Canada
01.2011 - 01.2013
- Overseeing and leading workforce of high volume retail store/facility, managing its operations, including: sales and marketing, branding, hiring teams, training and development, inventory control and loss prevention, customer service and client relations.
- Leading and motivating the store team to increase sales and ensure efficiency, in order to remain the highest achieving partner shop within the district.
- Excelling in building a customer base through client relations and reinforcing a follow-up system.
- Drove sales through current knowledge of company's products, marketing programs, promotions, and media plans.
- Highly skilled in achieving store sales goals in a team-selling environment.
- In depth knowledge of building exceptional customer experience through engagement, attitude and service.
- Ensured that the marketing strategy and sales objectives of the company product was implemented and all the tasks related to it were executed by the staff.
Education
Bachelor of Commerce - Marketing
Concordia University
Montreal, QCCommerce- Diplôme Etudes Collégiales -
CEGEP Vanier College
Montreal, QCSkills
- Clear Communication Skills
- Time Management Skills
- A Calming Presence
- Client Relations
- Patience
- Team Leadership
- Team Motivation
- Recruitment
- Training and Development
- Excellent Listening Skills
- Customer Service
- Persuasion Skills
- Organized
- Reliable
- Dedicated
- MS Office
- POS & Inventory Systems
- Success X2
- Paytech-Orbital
- Magento
- Taleo
- Microsoft Dynamics AX
- Windows
- Mac OSX
References
Available upon demand
Timeline
Client Relationship Manager
Fournitures & Services Xtreme
09.2022 - Current
Sales & Operations Manager
Victoria's Secret
01.2014 - 09.2022
Client Relations Coordinator
RUDSAK Inc.
01.2013 - 01.2014
Store Manager
BCBG Max Azria
01.2011 - 01.2013
Bachelor of Commerce - Marketing
Concordia University
Commerce- Diplôme Etudes Collégiales -
CEGEP Vanier College