Kristina Male
Innisfil
Summary
Highly motivated HIM student who is currently pursuing the diploma in Health Information Management, CHIMA member, fluent in 4 languages, with a background in healthcare, seeking to apply practical experience in the Health Information Management field. Exceptional organizational and multi-tasking skills, along with the ability to enhance patient care and facilitate efficient staff operations. Demonstrated ability to enhance team efficiency and foster positive customer relationships, contributing significantly to workplace productivity and client satisfaction.
Overview
12
12
years of professional experience
Work History
Barista/ Cashier
Ice'N Cake
06.2020 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Pharmacy Assistant
Allcure Pharmacy
09.2021 - 12.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Barista/ Cashier
Aroma Espresso Bar
09.2019 - 03.2020
Store Manager
Sporting Center "La Cerquetta"
06.2017 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Secretary
Nutritionist Office Dr. Veltri.
04.2011 - 12.2012
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Sales Associate
Ovviesse
11.2009 - 03.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
HIM Diploma - Health Information Management
Trios College
Toronto, ON08.2025
Pharmacy
“La Sapienza” University
Rome, ItalyHigh School -
Dy Deshmoret
Korce, Alb.06.2004
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Active listener
- Exceptional customer service
- Multitasking and organization
Languages
English
Full Professional
Italian
Native or Bilingual
Albanian
Native or Bilingual
Macedonian
Full Professional
Passions
Committed to lifelong learning and staying current with the latest CHIMA policies and procedures, to provide top quality patient care
Timeline
Pharmacy Assistant
Allcure Pharmacy
09.2021 - 12.2021
Barista/ Cashier
Ice'N Cake
06.2020 - 01.2022
Barista/ Cashier
Aroma Espresso Bar
09.2019 - 03.2020
Store Manager
Sporting Center "La Cerquetta"
06.2017 - 05.2019
Secretary
Nutritionist Office Dr. Veltri.
04.2011 - 12.2012
Sales Associate
Ovviesse
11.2009 - 03.2011
HIM Diploma - Health Information Management
Trios College
Pharmacy
“La Sapienza” University
High School -
Dy Deshmoret
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